Store Manager
Fawaz Abdullaziz Al Hokair & Co.
مجموع سنوات الخبرة :10 years, 5 أشهر
Managed and Controlled Store Operations
• Orchestrated and supervised department operations, consistently achieving monthly sales targets to surpass annual business plan objectives.
• Ensured seamless store operations, adhering to company policies and procedures, and maintaining core commercial standards.
Customer Satisfaction and Inventory Management
• Ensured store staff consistently exceeded customer expectations and satisfaction levels.
• Managed inventory to guarantee the availability of the right products on the sales floor, meeting business objectives.
• Oversaw stock preparation, displays, and replenishment to maintain merchandise standards.
Visual Merchandising and Loss Prevention
• Supported Visual Merchandiser (VM) in the store to create an appealing shopping environment.
• Implemented loss prevention procedures to safeguard company assets and minimize losses.
• Achieved monthly sales targets and maintained fully stocked merchandise displays.
Compliance and Staff Management
• Strictly adhered to the company's code of conduct, standards, policies, and procedures at all times.
• Managed staff hygiene, attendance, and behavior to ensure a professional and efficient work environment.Managed and Controlled Store Operations • Orchestrated and supervised department operations, consistently achieving monthly sales targets to surpass annual business plan objectives. • Ensured seamless store operations, adhering to company policies and procedures, and maintaining core commercial standards. Customer Satisfaction and Inventory Management • Ensured store staff consistently exceeded customer expectations and satisfaction levels. • Managed inventory to guarantee the availability of the right products on the sales floor, meeting business objectives. • Oversaw stock preparation, displays, and replenishment to maintain merchandise standards. Visual Merchandising and Loss Prevention • Supported Visual Merchandiser (VM) in the store to create an appealing shopping environment. • Implemented loss prevention procedures to safeguard company assets and minimize losses. • Achieved monthly sales targets and maintained fully stocked merchandise displays. Compliance and Staff Management • Strictly adhered to the company's code of conduct, standards, policies, and procedures at all times. • Managed staff hygiene, attendance, and behavior to ensure a professional and efficient work environment.
Oversees all aspects of a café's operations from maintaining the revenue, delivering high quality through proper operation, and creating memorable experiences for the customers. also includes :
Plan and conduct interview and selection procedures, assessments, and in-person interviews and determine selection criteria.
Built Continuous Process Improvement using KPI.
Ensure a vibrant Cafe by delivering on our commitment to presentation and cleanliness.
Managing operational budgets and defining actions that help reduce expenses.
Follow up on the needs of tools and products for the operations.
Review, analyze, and execute strategies to improve business.
Ensuring that all financial targets are met with regard to revenue cost control, and profit.
Evaluate employees and provide feedback to improve productivity.
Preparing detailed reports periodically on revenues and expenses.
Build & maintain relationships with the customers and resolve issues.
Coach, counsel, discipline, and develop employees.
Applying different marketing methods such as discount offers and advertisements on social networks.
To ensure that the business is operated to the highest standards and quality Management.
Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
- Creating an outstanding PowerPoint Presentation using the latest methodology.
- Planning concepts by studying relevant information and materials.
- Execute the latest social media trends.
- Deliver creative content (text, image, and video).
- Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
- Designing Social Media posts and implementing the latest strategies and plans.
- Create a Monthly social media content calendar that should be aligned with the company’s internal & external events.
- Communicating with clients about layout and design.
- Creating an outstanding PowerPoint Presentation using the latest methodology.
- Planning concepts by studying relevant information and materials. - Execute the latest social media trends.
- Deliver creative content (text, image, and video). - Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
- Designing Social Media posts and implementing the latest strategies and plans.
- Create a Monthly social media content calendar that should be aligned with the company’s internal & external events.
- Communicating with clients about layout and design.
Skills: Attention to Detail · Graphic Design · Video Editing · Photography · Creative Writing
- Preparing Training (Attendance, venue, coffee Break, etc)
- Design, print materials & certificates, and bind the handbook.
- Following up with L&D sessions from invitation to evolution.
-Delivering training in both Arabic and English.
- Analyze colleague development needs in the hotel.
- Taking photos of activities and posting photos on Social Media, notice boards & TV.
- Dealing with cross-training forms.
- Consult with the Learning & Development Leader for the
co-ordination of colleague development courses
- Communication with all admins and departments.
- Participate in HEARTIST Recognition Program (Attend the committee - Design slides and organize the event).
- Create monthly reports.
- Setting up computers and other hardware devices.
- Responding to user requests and problems.
- Ensuring the security of the company’s computer systems.
- Ensure that printers, cartridges and other equipment are fully stocked and ready for use
- Welcomes visitors by greeting them, in person or on the telephone.
- Ensure reception area is tidy.
- Make and confirm reservations for guests
- Register and check guests in
- Issue room keys and direct guests to their rooms
- Listen and respond to guest queries and requests both in-person and by phone
- Send email and faxes.
- Preparing and sorting documents for data entry.
- Enter personal customer information into databases as collected on forms.
- Scan and print required documents needed to collect information for data entry.
- Gathering invoices, statements, reports, personal details, and documents.