Corporate Relationship Manager
Sepco
مجموع سنوات الخبرة :17 years, 6 أشهر
Responsible for more than 10, 000 corporate clients over kingdom
• Build a solid Customer Relationship Management model between SEPCO’s Sales, Operations, and clients
• Re-design SEPCO overall End to End (E2E) Customer journey model to measure and improve satisfaction for better customer retention and growth
• Re-build Policies & procedure, Service level agreement (SLAs), and Key performance indicator (KPIs) for Corporate Relationship department
• In charge of building the Feedback Management System (FMS) and Complaints Management System (CMS)
• Boost up the level of proactive interaction between Sales and Customers
• build the Quality Control System to track and record all Sales activities
Manage 150, 000 lives portfolio with over than 300 Million premiums.
•Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
•Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
•Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
•Built strong client relationships and provided high value-adding services.
•Set up contracts, negotiated rates and hammered out service terms.
•Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
•Train the Sales Team in achieving their targets.
•Top Manager award in 2018
Managed 10, 000 lives portfolio with over 20 Million premiums.
•Solve client issues with zero complains.
•100% retention rate achieved in 2016.
•Won best team award in 2016.
•Won SME star award in 2016.
•Won SME star award for achieving 100% retention in 2017 (breaking record)
Increased revenues by 70% within the first year as Sales Manager.
•Reviewed operational records and reports to project sales and determine profitability.
•Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings.
•Planned and directed staff training and performance evaluations.
•Supported the sales team in writing proposals and closing contracts.
•Developed quarterly and annual sales department budgets.
•Collaborated with marketing department personnel to optimize strategic initiatives.
Job Role:
1: Build and train sales teams and manage their progress and achievements
2: Manage clients and handle client retentions and renewals
3: Travel and meet international members as well as taking part is international conferences and training
Accomplishments:
1: Succeded in building a world wide base of 12000+ members
2: Became the earliest and youngest V council member (V council- is best 100 employees from a pool of 3000+ employees)
3: The youngest member to do live international training of 2000 attendance in Indonesia, and 1000 attendance in kenya