Social Care Representative
Zain - Kuwait
Total years of experience :8 years, 3 Months
Handling customers’ comments through Zain's official channels
Communicate issues to the concerned
Solving problems immediately if possible
Serving the customer through the live chat and handling the the company (Zain) official email.
Activating offers that were sent to the customers by outbound
Handling high volume of inbound customer calls to service them with quality and resolve billing inquiries, explain products and services, trouble shoot service equipment issues.
I was a trainee so I used to move in every department to see how the work goes. moreover, I did some basic tasks like deposit and withdrawal.