Deputy director
NAS AIR
Total years of experience :11 years, 4 Months
2013- up to date
NAS AIR Deputy director Ground operations:
• Delivering consistent high-level service to customers to deliver customer satisfaction,
enhance 'brand'. perception/reputation and promote customer loyalty/retention, revenue
growth and likelihood of referred business
• Driving and delivering efficient Ground Handling services/practices and the achievement of enhanced cost effectiveness without risking the safety/customer experience
• To deliver a consistent and highly effective service to customers through selecting,
supervising, training, equipping and monitoring performance of all staff and subcontracted
ground handling providers against agreed standards of performance/behavior, taking
effective and prompt action to ensure corrective action is taken with regard to any breaches
• Delegation as Director of Ground Operation during his absence and/or vacation.
• Coordinate with Director of Ground Operations on all aspects of the day to day airports
operational activities and service delivery by ground handling suppliers and relevant
interacting bodies to achieve on time performance and customer relations objectives
• Managing all airports to ensure ground handling suppliers are consistent in the application of agreed service standards across the network. This includes regular service audits and ongoing interaction with the ground handling suppliers with a view to monitoring measuring and seeking to improve the quality, the delivery and efficiency of all aspects of ground
handing.
• Planning and managing service/operational related workshops for ground handling suppliers as required to ensure they are in line with the airline's service philosophy and operational
process
• Performing administrative duties such as verification and reconciliation of airport
expenditure items, associated airport charges, ground handling charges, monthly
performance reports, and customer recovery related follow up
• Planning and streamlining service processes and operational procedures to ensure the most cost effective approach without affecting the service standards of the airline
• Proactively minimizing any operational impact to the airline's Performance standards and consistently deliver the customer recovery management policy
• Provide operational support and direction to Station Manager and/or ground handling
suppliers for delay and disruption handling activities as deemed necessary
2011-2013 NAS AIR UAE Stations ( DXB, SHJ & AUH) Manager
• Overall Stations In-Charge.
• Liaising with local authorities for a smooth operation.
• Managing & controlling of the station budget.
• Strict Invoice checks & controls.
• Ensuring set safety standards are met.
• Ensuring set quality targets are met.
• Reporting of various statistics to the head office.
• Attending various meetings, Local & Abroad.
• Ensuring optimal customer service is made available.
• Preparation of various internal & external audits.
• Liaising with handling agents to ensure agreed service standards is met.
• Planning of staff trainings.
• Updating of the Local Emergency Plan and conducting mock exercises annually involving
staff members.
• Staff roster & vacation planning.
2009 - 2011 Nas air Duty station Manager Riyadh airport:
• Manage overall daily functions through effective advance planning of manpower and resources, oversee to ensure smooth operation, proactively
prevent and mange flight disruption & irregularity.
• Support the Station the Manager in providing training and development opportunities for the team and on the job coaching.
• Represent Station Manager to participate in airport related activities, create and maintain good rapport with airport authority, officials, and relevant NAS offices to
ensure facilitation of the operation processes, procedures and customer services
2007-2009
NASAIR station supervisor Riyadh airport:
• Ensure effective procedures are in place to cover all activities.
• Leading and overseeing NAS service providers performance to insure
NAS standards are meet.
• Managing flight disruption and irregularity.
• Direct aircrafts overall ground handling, including parking, securing
servicing, loading/unloading and providing necessary support to operating crew
2005-2007 Flight operations coordinator in Flight operations center NAS
(KHEYALA Project)
• Meet the operating crew and handover all the flight documents with last update of weather, airports charts GHA contact if need it
• Assist the flights dispatcher to arrange hotel accommodation and transportation for the crew
• Collect the arrival documents from the crew
• Assist the ground staff at the airport ( Crew GD, Passengers manifest )
2003 - 2004 Cathy pacific airways ( agent)
• Preparation of all Check-In documents, i.e. PNL, Seating's, Special Meals etc.
• Controlling & Ordering Catering
• Maintenance of various statistics in the computer.
• Lost & Found follow-ups.
2001-2003
United Aircraft Company and national handling services with many airlines: • Check-In of passengers for our client airlines
• Boarding Control at the gate for the mentioned client airlines.
• Post Departure activities for the different client airlines.
.
• Bachelors of Arts from king Saud University. Some of Training and courses: • Basic program in traveling and tourism - 130 hours. • Basic program in ticketing and booking (Galileo system) -50hours. • UNASCO - main course - for costumer and ground services (1 month) • Dispatcher resource management initial course.