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عبد الحفيظ غلاييني, IT Network / Support Engineer

عبد الحفيظ غلاييني

IT Network / Support Engineer·Ogero Telecom,

لبنان

بكالوريوس, Electrical Engineering / Communications & Electronics

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 7 أشهر

IT Network / Support Engineer

نوفمبر 2020 - حتى الآن

Ogero Telecom,

طرابلس، لبنان •هجين

نوفمبر 2020 - حتى الآن

• Manage and optimize telecom and enterprise network infrastructure across diverse locations.
• Configure and troubleshoot Cisco and Extreme switching environments, focusing on VLANs, trunking, and STP.
• Deliver advanced L2/L3 troubleshooting for network incidents and service outages, ensuring minimal downtime.
• Monitor network performance using PRTG Network Monitor, adeptly configuring sensors and alerts for proactive performance analysis.
• Proactively identify and resolve network issues to maintain high availability and reliability.
• Support and maintain critical network components, contributing to overall operational excellence.
مجال الشركة:
الاتصالات والشبكات

IT Director Office / Support Engineer

يناير 2017 - نوفمبر 2020

Ogero Telecom,

طرابلس، لبنان

يناير 2017 - نوفمبر 2020

• Delivered expert technical support to executive management, enhancing operational efficiency.
• Ensured the reliability and performance of critical IT systems and network services, minimizing downtime.
• Collaborated with cross-functional IT teams to troubleshoot and resolve complex network issues swiftly.
• Implemented secure access protocols and optimized system configurations for executive users, safeguarding sensitive information.
• Actively contributed to improving network infrastructure, resulting in enhanced connectivity and user satisfaction.
مجال الشركة:
الاتصالات والشبكات

IT Helpdesk / Support Engineer

يناير 2009 - يناير 2017

Ogero Telecom,

بيروت، لبنان

يناير 2009 - يناير 2017

• Provided comprehensive end-user support for hardware, software, and network-related issues, enhancing user satisfaction.
• Installed and configured workstations and network devices, ensuring optimal performance and security.
• Diagnosed and resolved connectivity and system problems, reducing downtime by implementing effective solutions.
• Collaborated with specialized teams to escalate and resolve advanced technical issues, streamlining support processes.
• Developed a keen understanding of network protocols and configurations, preparing for a transition into a dedicated IT Network Engineer role.
• Actively participated in troubleshooting network performance issues, contributing to improved network reliability and efficiency.
مجال الشركة:
الاتصالات والشبكات

Field Service Engineer

سبتمبر 2006 - سبتمبر 2008

Media Signs Supply

بيروت، لبنان

سبتمبر 2006 - سبتمبر 2008

• Installed and configured large format digital printers and broadcasting devices, enhancing operational efficiency in the Middle East.
• Participated in high-profile exhibitions in Dubai and Egypt, showcasing expertise in Digital Apparel Printers and Digital Broadcasting Devices.
• Delivered exceptional online troubleshooting support, resolving customer issues promptly to maintain high satisfaction levels.
• Conducted comprehensive training sessions for clients, ensuring proficient use of advanced printing technologies.
• Developed strong technical skills in network connectivity and device integration, laying a solid foundation for a transition into IT Network Engineering.
مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
الخدمات المساندة

التعليم

Beirut Arab University

يونيو 2006

يونيو 2006

بكالوريوس، Electrical Engineering / Communications & Electronics

لبنان

Doha High School

يوليو 2000

يوليو 2000

الثانوية العامة أو ما يعادلها، Baccalaureate II, Scientific

لبنان

المعدل التراكمي (نقاط): 11 من 20

المعدل التراكمي (نقاط): 11 من 20

Skills

Good command of written and spoken English.

Expert

Cisco routers Network wiring and Network Printer

Expert

MS Win Office Internet surfing emails etc

Expert

Excellent Customer Support Service Skills

Expert

Excellent working knowledge of MS Office packages

Expert

MS Office

Expert

Good knowledge in configuring Cisco routers and switches

Intermediate

Experience installing, configuring, and maintaining all manners of ADSL modems

Intermediate

Proven experience and success with LAN, WAN, and WLAN design

Intermediate

Working technical knowledge of current network hardware, protocols, and Internet

Intermediate

Macromedia Flash 8.0

Beginner

Microwave Office

Intermediate

Orcad 9.2

Intermediate

MATLAB 6.1

Intermediate

Excellent hardware troubleshooting experience

Intermediate

C Language

Intermediate

Good communication skills written and spoken English language.

Intermediate

Photoshop 7.0 ME

Beginner

Ecodial L 3.4v

Beginner

Cisco Packet Tracer

Intermediate

Familiarity with TCP/IP network protocols

Intermediate

Good command of written and spoken English.

Expert

Cisco routers Network wiring and Network Printer

Expert

MS Win Office Internet surfing emails etc

Expert

Excellent Customer Support Service Skills

Expert

Excellent working knowledge of MS Office packages

Expert

COMPUTER NETWORKS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NETWORK INFRASTRUCTURE

Intermediate

NETWORK MONITORING

Intermediate

PRTG NETWORK MONITOR

Intermediate

SWITCHER

Intermediate

TELECOMMUNICATIONS

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Intermediate

TRUNKING

Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الفرنسية

مبتدئ

العضويات

Order of Engineers and Architects

Communication & Electronics Engineer

March 2007

التدريب و الشهادات

الشهادات
CCNA – Training Completion- CCNP (Switching)
التدريب
Advanced Training OLT/ MA5800 10G GPON (FTTH/B/C) 2nd Line Maintenance Training
Huawei company
Oct 2019
Advanced Training Active Cabinets/ GPON/10GPON (FTTB/C) 2nd Line Maintenance Training
Huawei company
Oct 2019
Calix Advanced Training Active cabinets (Local)
Alpha company
Oct 2018
Interconnecting Cisco Network Devices Part 1
Formatech
Aug 2008
Implementing Cisco Switched Networks
Formatech
Nov 2012
AVR Microcontroller
Beirut Arab University
Sep 2005
Interconnecting Cisco Network Devices Part 2
Formatech
Oct 2008

الهوايات والاهتمامات

Body fitness, Football, Tennis, Ping pong, Squash, and swimming.