Operations Senior Specialist
salam
Total des années d'expérience :18 years, 2 Mois
Being a point of contact for staff relating to policies, procedures, activation and products. Step into the role of branch manager in times of need to direct operations, sales, and staff management.
Serve as an ambassador for the brand to drive sales and customer-focused relation management, guiding high performing retail store development and improvement of customer retention and satisfaction.
Fulfill the client journey from inception to after sales, with focus on contract renewals, top-ups, account management and customer satisfaction, allowing for future cross and up selling opportunities
Spearheads revenue generation and client expansion solutions through collection and analysis of data, evaluation of current procedures, and recommendation of alternative courses of action.
BSc in Information & Communication Technologies
Cisco CCNA Diploma