AbdulJabbar محمد

Playing a significant role in managing end-user accounts through Microsoft Active Directory, Azure Active Directory, and Office 365, focusing on email creation and policy setup for mailboxes, SharePoint, Teams, and OneDrive. My responsibilities also include implementing advanced email security measures using tools like Confence, Cisco IronPort, and Exclaimer, which enhance secure email communication, automate email signature management, and protect against phishing attacks while ensuring corporate branding consistency. Additionally, I oversee Veritas NetBackup, ensuring data is backed up to primary storage and managing daily tape backups both onsite and offsite, all tailored to meet diverse backup needs.

• Evaluating and executing the migration of servers to Microsoft Azure, ensuring seamless transition and integration.
• Administering Endpoint Central to monitor and manage systems, including servers and mobile devices, with patch updates, software installations, OS imaging, and reporting.
• Utilizing Unified Endpoint Management through Manage Engine and Microfocus ZENworks.
• Supervising the deployment and updates of Trend Micro and Cortex XDR antivirus solutions, alongside the maintenance of Tenable SC for enhanced security.
• Maintaining and managing servers within Hyper-V and VMware environments. Implementing JADE and Navis TOS servers for terminal operations and configuring HP Synergy 12000 frames and HP Primera storage systems.
• Ensuring adherence to IT audit policies regarding asset management and documentation while managing the MyQ print server, establishing user policies and generating regular reports.
• Overseeing Microsoft Intune policies via Azure Active Directory, utilizing Microsoft Endpoint Manager for mobile device management.
• Implementing and administering conference triage and vision monitoring, creating reports through Manage AD Audit, Off365 Plus, AD self-service, and AD 360.
• Configuring and maintaining vehicle-mounted and handheld terminals connected via broadband for terminal operations.
• Leading the Data Loss Prevention (DLP) and classification initiatives to enhance data security and developing comprehensive IT reports focusing on cyber resilience.
• Conducting audits for software asset management to optimize resource usage, implementing the Veritas NetBackup system for effective disaster recovery, deploying Cortex XDR to enhance endpoint security, and managing endpoint systems through Manage Engine UEMS.
• Executing Microsoft Intune for mobile device management and gaining experience in email security using Confence, Cisco IronPort, and managing email signatures with Exclaimer.

Contributed substantially in maintaining ARUBA wireless networks for efficiency, troubleshooting radio frequency issues, mesh topology, and channel analysis. Utilized ARUBA Airwave to analyze packet heat maps and tracked access points and client health. Also managed hardware and software issues for wireless handheld and vehicle-mounted devices, troubleshoot Wi-Fi problems, and configured the JADE Terminal Operating System for port operations.
• Provided 24/7 technical support through various channels, including phone, remote desktop, and onsite visits.
• Applied new cab files for maritime applications to enhance system performance and address any software-related issues.
• Handled Windows OS installations and upgrades, ensuring systems were up-to-date and functioning efficiently.
• Troubleshot peripheral issues, including printers and other devices, to minimize downtime and maintain productivity.
• Coordinated preventative maintenance for computers and network devices to prolong their lifespan and improve performance.
• Configured Avaya IP phones to ensure proper setup and functionality for communication needs.
• Supported JADE thin clients by providing technical assistance and ensuring proper functionality with maritime applications.
• Resolved MS Office Outlook issues related to upgrades, connectivity & application performance to ensure seamless experience.

Gulf Drilling International, Doha-Qatar (By ICT Qatar)
Responsible for delivering hardware, licensed software, IP phones, and IT support (onsite and remote) for over 400 users across various locations.

• Installed and configured desktops (Dell, HP, IBM) and laptops (Sony, Dell, Toshiba).
• Set up and managed network and payroll printers (Ricoh, HP, Canon, etc.).
• Troubleshot MS Outlook 2003/2007 issues also configured and supported Nortel IP phones.
• Managed print servers and user scan routing. Set up fingerprint door access for new employees.
• Deployed operating systems and managed software using Microsoft SCCM 2007.

Dolphin Energy Doha-Qatar (By ICT Qatar)
Drove important initiatives migrated Windows Vista to the Windows 7 platform using SCCM, ensured a smooth transition and resolved any issues encountered during the backup and restoration process.

• Resolved problems during the backup and restoration of Windows Vista to Windows 7.
• Configured file sharing and security settings also installed, configured, and troubleshot Microsoft Office products.
• Transferred files using Windows Easy Transfer.

Served a central role in administering Windows 2008 and 2003 Active Directory, ensured optimal performance and managed user accounts on Exchange Server 2003. Provided application support and maintained Server backup and restore procedures.

• Oversaw migration of server hardware and upgraded from Windows Server 2003 to 2008.
• Monitored Active Directory performance. Created user email accounts and maintained backup records.
• Checked and maintained leased line connectivity also configured workstations and transferred user profiles.
• Installed software and configured hardware (printers, plotters, scanners).
• Managed FTP site and assigned user rights. Installed and updated antivirus servers.
• Purchased IT accessories and maintained vendor relationships. Managed user rights and folder policies.