IT Support Engineer
Trafalgar General Trading Company
مجموع سنوات الخبرة :11 years, 9 أشهر
• Coordinating on IT Infrastructure projects.
• Providing remote/ onsite end-user support to showrooms and offices across Kuwait, and KSA.
• Administration of Microsoft Intune MDM which includes creating policies, and adding iOS and Windows devices to the MDM server.
• Hands-on experience with GLPI IT ticketing system.
• Experience with Bartender Software and setting up RFID printers.
• Experience with MagicInfo Server includes setting up the server, configuring digital signages, adding content, and creating schedules and playlists.
• Maintain connectivity between showrooms and HQ.
• Management of Office 365 including assigning licenses, Email forwards, etc.
• Troubleshooting of POS, and AX Dynamics connectivity.
• Administration of SharePoint online which includes the creation of a Team site, and Communication Site. Adding users, controlling access to document libraries, setting permissions, troubleshooting, and resolving SharePoint issues.
• Administration of Active Directory and Server which includes user and group management, applying basic group policies, access restrictions, security, shared folder, and permissions.
• Handle Vendor Management for IT Equipment which includes gathering quotes, and negotiating with vendors.
• Administration of D365 which includes user creation, transfer of users, resetting passwords, and creating PRs, and POs.
• Maintaining stock of IT Consumables and replenishing when low.
• Knowledge of VoIP implementation and Video conferencing solutions.
• Good knowledge of Cisco Call Manager (CUCM).
• Implementation and Administration of VMware Server infrastructure.
• Good understanding of Veeam Backup and replication.
• Monitor Disaster recovery procedures.
• Administration of Kaspersky Antivirus server and Sentinal One (deployment of an application, applying policies, creating tasks, and monitoring).
• Experience in Biometric Systems (Configuring devices, Monitoring)
• Primary help desk technical assistance and troubleshooting on the IT Platform.
• Maintaining Cisco IT infrastructure including switches, and routers.
• Set up, manage, and maintain a network of over a 40-user base within the network.
Recent Successful Project Completions:
• Virtual Telescope Using Android Smartphone MSc An application that uses image processing to display the result of the image captured. Used Eclipse for coding the App and PHP backend. It uses GPS coordinates to fetch the data and save the coordinates and data about the image taken. The main intention of the project was to help Tourist get brief information about the places they visit.
• Hospital Management System Software to keep track of registered patients Used Visual Basic as front end and SQL to save data at backend
Worked on migrating patient information from excel sheet to a secure and safe database system. Designed and scoped system requirements and successfully migrated all the information.
KNPC / KIPIC Project April 2017 - January 2018
• Primary IT Support and Configuration.
• Providing support for various applications & hardware.
• Providing Support on call for the issues that can be resolved through voice support.
• Deployment of 7000 units including Laptops, All in One Desktops, Printers, Scanners, MacBooks and Surface Pro.
• Basic knowledge of creating and dumping OS image using Acronis.
• Primary IT Support, Hardware/Software/Network troubleshooting and configuration.
• Hardware Support for Laptops, PC and Printers
• Software support for MS Visio, Excel, Word, Outlook etc.
• Configuring Routers of Cisco and Dlink
• Providing Remote support to the Client offices across the City
• Designing, Setup, manage and maintain a network of over a 60-user base within the network.