Abdul Kadir كوتي

• Served as Acting IT Manager from Oct 2024, leading key technology decisions,
vendor management, budgeting, IT planning, and senior -level coordination
across group operations.
• Developed IT strategies, roadmaps, and digital improvement initiatives aligned
with business priorities, improving productivity, automation, collaboration, and
technology adoption.
• Managed IT team performance, resource planning, workload distribution,
mentoring, and service delivery.
• Established IT governance, policies, compliance standards, risk controls, KPI/SLA
tracking, and service management practices.
• Oversaw cybersecurity, firewall management, access control, backup
compliance, disaster recovery, and infrastructure security.
• Managed IT budgets, procurement, asset lifecycle, vendor contracts, SLA
performance, negotiations, and cost optimization across infrastructure and
business technology services.
• Coordinated ERP -related improvements with finance, procurement, operations,
and business teams to enhance workflows, reporting, process efficiency, and
system adoption.
• Managed SharePoint governance, document management, permissions,
collaboration sites, and workflow automation to support secure and efficient
business processes.
• Oversaw Microsoft Dynamics AX ERP and SharePoint platforms, ensuring
availability, access governance, user support, and alignment with business
operations.

user support.
• Directed Cisco to HP Aruba Switch Migration Project, upgrading network
connectivity from 1G to 10G and improving network performance, stability, and
throughput across business locations.
• Led Disaster Recovery Site Setup and Testing Project, configuring servers,
replication, backup validation, and business application testing to strengthen
business continuity readiness.
• Led SharePoint Migration to Cloud Project, modernizing collaboration,
document management, access control, and business continuity while
improving platform availability and user adoption.
• Delivered Process Digitalization Initiatives by converting manual approval
workflows into digital forms, including Fixed Assets approval forms, improving
tracking, approval turnaround time, transparency, and audit readiness.
• Managed enterprise Windows Server infrastructure, including Active Directory,
DNS, DHCP, Group Policy, user accounts, security groups, and access permissions.
• Administered Microsoft Exchange Server and supported hybrid Office 365
configuration, mailbox management, email services, and user access.
• Managed VMware ESXi virtualized environments, IBM Flex System, IBM V5000
storage, SAN infrastructure, blade servers, and core server hardware.
• Maintained LAN/WAN infrastructure, Cisco switching, IPsec VPN connectivity,
Cyberoam firewall policies, routing, and remote site connectivity.
• Implemented and managed backup, replication, and disaster recovery solutions
using Veeam Backup, Symantec Backup Exec, IBM Tape Library, and Doubletake
Availability.
• Supported file servers, print services, Windows updates, access control,
infrastructure upgrades, hardware assets, and enterprise IT support activities.
• Conducted disaster recovery testing and supported Avaya telephony systems,
ensuring service availability and business continuity.

• Administered Windows Server 2003 environment, including Active Directory,
user accounts, groups, DNS, DHCP, Group Policy, and batch files on the main
domain controller.
• Created and managed Active Directory users, groups, permissions, and access
rights according to business requirements.
• Maintained file servers and print servers, including shared folder permissions,
file-level security, printer access, and user support.
• Administered Microsoft Exchange Server 2003, including mailbox management,
user access, and email support.
• Monitored and maintained Microsoft updates using Windows Server Update
Services (WSUS).
• Managed Symantec Backup Exec 2010 for scheduled backups, restore
operations, and backup monitoring.
• Configured and maintained Cyberoam 100iNG hardware firewall, ISA Server
2004, routing, VPN, and local area network connectivity.
• Supported desktop platforms including Windows 2000, Windows XP, Windows
Vista, and Windows 7.

• Installed and configured Windows XP and Windows 2000 desktop systems.
• Configured network printers and supported HP Web Jetadmin software.
• Installed Symantec Ghost Server and Acronis True Image Server for system
imaging.
• Provided end -user support for hardware, software, printer, and basic network
issues.
• Assisted System and Network Administrators with daily IT support tasks.
• Gained hands -on experience with RAID, DNS, DHCP, and Group Policy in test
environments.

• Provided customer support for the Bank of Baroda project, resolving desktop,
system, network, hardware, and printer -related issues.
• Supported Windows 98 and Windows 2000 Professional environments,
including installation, configuration, and troubleshooting.
• Installed, configured, and shared network printers for end users.
• Diagnosed and resolved hardware issues related to desktop systems, printers,
and basic network connectivity.