Bayt.com
Abdulkareeem AlSamire, Regional Training & Talent Development Specialist

Abdulkareeem AlSamire

Regional Training & Talent Development Specialist

Zain

Lieu
Arabie Saoudite - Jeddah
Éducation
Baccalauréat, موارد بشرية HR
Expérience
16 years, 6 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :16 years, 6 Mois

Regional Training & Talent Development Specialist à Zain
  • Arabie Saoudite - Jeddah
  • Je travaille ici depuis janvier 2011

•Responsible to prepare detailed learning\developmental needs analysis for frontlines staff.
•Prepare appropriate learning materials to bridge the learning gap.
•Deliver the intervention to develop the required staff talent level.
•Measure the learning outcomes. Conduct audits and report performance accordingly as and when required.
•Experience customer interactions to build up appropriate practical examples for frontlines.

Trainer At Customer Service à zain.sa
  • Arabie Saoudite - Jeddah
  • janvier 2009 à janvier 2011

Prepare Training Programs for Contact Center Agents
Products and Services Trainer
Call Center Performance Analysis

Training Specialist à Excellent solutions
  • Arabie Saoudite - Jeddah
  • janvier 2007 à janvier 2008

Customer Service and Communication Skills Training for new staff

Éducation

Baccalauréat, موارد بشرية HR
  • à جامعة الملك عبدالعزيز University of King Abdulaziz
  • août 2015

جامعة الملك عبدالعزيز موارد بشرية HR

Diplôme, Technical Support
  • à Telecom and Electronics College
  • juillet 2007

Graduate from Telecom and Electronics College-Technical Support

Specialties & Skills

Web Development
+Endorse 0
Administrative Support
+Endorse 0
ECM
+Endorse 0
Teacher Training
+Endorse 0
Knowledge Transfer Auditing
+Endorse 0
Development needs analyze
+Endorse 0
Manag The E-learning Programs
+Endorse 0
TRAINING
+Endorse 0
Prepare training materials
+Endorse 0

Langues

Arabe
Expert
Anglais
Moyen

Formation et Diplômes

Communication Skills مهارات اتصال (Certificat)
Date de la formation:
November 2006
Valide jusqu'à:
November 2006
Presentation skills & Communication Skills (Certificat)
Date de la formation:
April 2010
Valide jusqu'à:
April 2010
Advanced skills for customer service staff (Certificat)
Date de la formation:
July 2007
Valide jusqu'à:
January 2008
Microsoft windows XP &Microsoft Offce Basics (Certificat)
Date de la formation:
July 2004
Valide jusqu'à:
August 2004
Technical Report التقارير الفنية (Certificat)
Date de la formation:
November 2006
Valide jusqu'à:
November 2006
Biography and personal interview (Certificat)
Date de la formation:
November 2006
Valide jusqu'à:
November 2006
Ethics in the profession (Certificat)
Date de la formation:
November 2006
Valide jusqu'à:
November 2006
Emotional Intelligence الذكاء العاطفي (Certificat)
Date de la formation:
August 2009
Valide jusqu'à:
August 2009