Corporate Communications Manager
YIACO Medical Company
مجموع سنوات الخبرة :8 years, 11 أشهر
- Establishing the Corporate Communications function to holistically maintain and enhance
the company’s external image and reputation through various platforms, and published
productions.
- Manage external communications: Identify external communications mechanism &
approach based on short/long term strategic vision and the end viewer
- Managing the development of the company’s corporate printed and electronic
productions and publications: Company websites, Application production, Annual Report,
Company profile, Divisional Corporate Profiles, Crisis Communications Manual, Corporate
Videos and several other corporate productions.
- Managing corporate social media platforms
- Manage, initiate and identify external CSR approaches
- Managing press release and interview development (Arabic & English versions)
- Advising CEO and top management on strategic approaches/opportunities and placing
recommendations on proposed participations for conferences, events, forums, media
interviews and crisis management
- Ensuring all communications, publications, initiatives and overall corporate presence
reflect the company's vision, mission, values and strategic objectives
Internal Communications:
- Managing and initiating internal campaigns to enhance the company culture and assure
alliance with the corporate values and image
- Manage and initiate internal CSR initiatives
- Develop internal corporate communications workflow processes
- Managing company weekly newsletter
- Internally communicating corporate related news, notices and initiatives
- Internally ensuring all communications, publications, initiatives and overall corporate
presence reflects the company's vision, values and strategic objectives.
-Managing corporate gifting process
Strategic Communications
Responsible of providing coordinative support and implementation of the banks internal
communications tasks and initiatives to stakeholders and audiences
- Communications Plan: Assisting in planning, implementing and evaluating internal
communications strategies and plans aligned with the banks mission and strategic plan
- Conducting professional transactions with ad agencies, and vendors for all Human
Resources dept. production necessities
- Selected as a specific point of contact and coordinator with the Marketing department
regarding all interdepartmental work necessities and requests. Note: Worked in the
marketing department and very familiar work flow
- Coordinating comprehensive HR related internal and external events to the PR function
to
prepare/distribute required press releases
- Assisting in managing internal bank initiatives and communicating them internally
- In charge of updating the banks intranet
- In charge of drafting and uploading all internal articles, both business and employee
related on the Intranet
- In charge of ensuring correct internal branding implementation on digital and/or printed
internal HR documents, forms, certifications, and designs
- Assisted in managing the bank's 2013 Open Day (the most successful Open Day held in
Gulf
Bank's history, and was a benchmarking success as asserted by higher management)
- In charge of communicating all internal events and news to employees
- Managing general department administrative work including administrative work for the
bank’s open day
- Managing major portions of the Open day’s activities
- Accountable of overall onsite monitoring and quality/success
- Managing preparations for internal and external events:
GUST and AUK 2013 Career fairs
Been selected as a
- Coordination/correspondence process for major conferences and sponsorships
- Prepare Company guidelines related to the Corporate Communications function when
necessary. I.e. company guidelines for exhibitions and sponsorships.
- Managing, liaising and organizing the company’s participation in external events.
- Managing updates of the company's Corporate Profile
- Assisted in revamping the company's website
Fully managing Arabic version of website (upcoming)
- In charge of amending, uploading and updating content on company website
- Assisting on preparation and production of Annual Report and fully managing Annual
Report's concept and design
- In charge of communicating important company published documents, Quarterly
Reports,
the updated company profile, and press releases to all stakeholders
- Co-managing some CSR initiatives: Coordinating required information and documents to
assure the implementation of initiatives
- Assisted and prepared corporate press releases/announcements
- Annually, in charge of working on company calendar's design and production and in
charge
of company agendas production
- Managing sourcing, procurement, and inventory of company's branded giveaways
- Ongoing Annual Report general enhancement: Ex. Reduction exercise report
Internal Communications:
- Preparing monthly company newsletter
- Managing corporate gifts: Assessing and sourcing gifts
- Assist, enhance and develop Enhance Corporate Affairs’ processes
- Creation of a full-fledged corporate gifts system (plan process)
- In charge of daily media monitoring and communicating relevant news and articles to
company
- Assist in developing/implementing desired work culture of the company: Ex. Culture
enhancement major project S’Energy.
- Managing Corporate Communications' function budget and assisting on Corporate
Affairs'
departmental budget
- Internally communicating company announcements
- Preparing and coordinating weekly, monthly, mid-yearly, and end-yearly departmental
reported activities
- Preparing weekly updates of Communications function
- Fully managing internal company and CEO related events
- Managing departmental expenditures process
- Managing and updating the department's shared folder
- Managing corporate image and brand identity
-Research and convey various political regional issues that directly impact countries that
the
company operates in
- Assisted in coordinating interview requests with the CEO and Chairman
Process Transactions: cash cheques and money orders, process deposits into customer
accounts and order checks for customers.
- Responsible for checking customers' identification to verify that customers are who they
say they are, and that they have authority to access certain accounts.
- Overall services and product knowledge to answer various customer banking inquiries
- In charge of opening and closing balance
- Attend to customers by providing product and service information; resolving product and
service problems.
- Attract potential customers by answering product and service questions; suggesting
information about other products and services.
- Open customer accounts by recording account information execute
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
Assisted in marketing new bank products effectively
* Joined service quality program to enhance marketing services
* Called and convinced over a thousand customers to join certain services
* Presenting innovative ideas to enhance process - relevant to the Marketing
department
* Customer care service