Abdullah Alabdulaziz

• Reconciled and reported on 350+ daily shipments, verifying arrival status, matching records, and generating
accurate delivery performance reports
• Reduced overdue and forced shipments to 1-2 cases per cycle through proactive monitoring, escalation, and
real-time follow-up
• Served as departmental communicator, managing all inbound and outbound emails and coordinating cross
functional correspondence
• Issued daily pre-alert and delivery confirmation notifications to ensure full shipment visibility across all
stakeholders
• Managed returns department operations, recovering express shipments by contacting account holders and
coordinating retrieval workflows
• Monitored SLA compliance and escalated exceptions to maintain service delivery standards

• Managed daily sales operations and delivered consistent customer service across 4 years
• Maintained product knowledge and supported inventory coordination to meet customer demand
• Built and maintained client relationships to support business retention and growth