Hotel Manager
Antique for Hotels Management
Total years of experience :16 years, 8 Months
As the Hotel Manager at Antique for Hotels Management (Lilium Hotel Amman) since July 2023, I oversee the comprehensive daily operations of Lilium Hotel, including room management, restaurant, and event halls. My responsibilities include managing recruitment, training, and performance evaluation of department staff, ensuring optimal guest satisfaction, and resolving guest complaints promptly to maintain high service standards. Additionally, I implement strategic initiatives to optimize revenue and generate daily reports while managing financial reconciliations.
Previously, as the Hotel Manager at Antique for Hotels Management (Sama Paris Hotel) from March 2020 to June 2023, and as the Director of Sales and Marketing (DOSM) from January 2019 to February 2020, I demonstrated exemplary leadership in directing hotel operations and leading sales teams in marketing hotel rooms for both corporate and leisure purposes. I actively participated in budget meetings, focusing on labor standards and expense reduction, and executed comprehensive sales strategies resulting in increased occupancy and revenue. My efforts were recognized for outstanding performance by both owners and clients. Additionally, I effectively managed scheduling, hiring, and training operations while establishing and nurturing relationships with clients and partners to drive repeat business. Moreover, I executed targeted promotional campaigns, leading to a significant increase in online bookings and revenue.
During my tenure as Senior Sales Manager at Days Inn Hotel and Suites Aqaba from January 2016 to December 2018, I excelled in driving revenue growth by strategically managing and optimizing online sales channels. Through close collaboration with management, I devised and implemented innovative sales strategies tailored to the hotel's objectives. Diligently monitoring hotel performance, I ensured the attainment of ambitious goals while staying ahead of industry trends. By conducting comprehensive analyses of competitor strategies, I adeptly adjusted pricing to maintain our competitive edge in the market, ultimately contributing to the hotel's sustained success and profitability.
During my tenure as Contracting and Reservation Manager at Pan East International Tourism from July 2007 to December 2015, I excelled in negotiation, securing advantageous contracts with hotels and other travel suppliers. With meticulous oversight, I ensured the accuracy, efficiency, and prompt confirmation of bookings, fostering client satisfaction. Implementing strategic pricing strategies, I consistently optimized profitability while managing and enhancing online sales channels to drive increased bookings and revenue. By vigilantly monitoring market trends, competitor activities, and customer preferences, I adeptly identified growth opportunities, contributing to the company's expansion. Leveraging advanced reservation systems and technology solutions, I streamlined processes and elevated the overall customer experience, solidifying Pan East International Tourism's reputation for excellence in the industry.
جيد جدا