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Abdullah Abdulrahman, Acting Director of Number Plate \ Vehicle Licensing Department

Abdullah Abdulrahman

Acting Director of Number Plate \ Vehicle Licensing Department·RTA

United Arab Emirates

Bachelor's degree, Business Administrtion /management

Work experience

Total years of experience: 15 years, 3 months

Acting Director of Number Plate \ Vehicle Licensing Department

August 2003 - August 2013

RTA

Dubai, United Arab Emirates

August 2003 - August 2013

• Design and accomplish yearly targets, goals for Department administration issues as required.
• Prepare and suggest Budget Reports and pursue to a final solution.
• Making and review the new role, process, service, polices , procedure, and the standards

•Assess the needs of the department of qualified manpower scientifically and technically (staff and examiners) and overseeing the performance of their duties and the adoption of their performance evaluation reports.
•Monitor the performance of the department sections and make sure that their level of services is distinct in accordance with rules and regulations, in addition of doing sites visits to generate work production reports for assisting.
• Lunching new channel of selling plate number ( E.sale, Elcectronic auction, special offer, ….. etc
• Transfer most of the service from the service center to the non- face service like online, call centre, etc
• Reduce and saving the cost and the time
• Distribute and control the plate number in 61 service centers in Dubai .
• Submission of proposals to help raise the operation.
• Overseeing the provision of security and safety requirements for all Employee and follow up their utilization.
• Making sure that staff is following the department regulations, rules .strategy, and target .
• Arranging and setting up courses for the staff.
• Managing and organising the Internal Accommodation affairs at the camp.
• Writing daily and monthly reports pertaining to the abovementioned
• Tracking down the negative points and work on to them till resolved.
• Preparing Daily, weekly and monthly Studies, reports and recommendation for work development.
• Setting plan to reached the target or goals .
• Using management style like ( SWAT analyses, couching , 360 degree, feasibility studies to reached the target date and success result.
•Managing the plate manufacture which produce over 800000 plate in a year
•Managing over 135 Employee over 1137000 vehicles with different categories through 61 service centers service provider, trusted agent, insurance company around Dubai.
•Manage and update all the complain report, budget report, KPI report, mystery shopper report
•Projects following to reach the dead line .
•Managing the most important commercial revenue in the RTA.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Operation Development Department /gov

September 2004 - February 2006

Emirates Transport / Head office

Dubai, United Arab Emirates

September 2004 - February 2006

·Managing over 2000 vehicles through 33 branches and stations around the UAE.
·Developing policies and producers for the Ministries transport.·
Assisting the operation manager in developing the Department’s Plan.·
Continuous development and modification to Ministries transport.·
Continuous updating to the measurement of performance to efficiently evaluates Ministries transport.·
Developing statistical reports which reported to the Board of Directors and Fleet Project Team.
Managing the transportation for the 19 ministries in the UAE.·
Conducting many studies that reported to Operation Manager and General Manager’ assistant. ·
Other responsibilities: -
Assistant of Operation Manager.
Member of tender opening committee.
Member of assets-fleet integration team.·Achievements: -
Best Employee of the year of 2005.o Within the first 6 month, I was prompted to be the Deputy of Operation manager in the absence of Operation Manager.
Establishing new measurement for ministries transport.
Reducing the total vehicles for ministries transport from 2160 to 1881 vehicles, while the service is not affected.

Public Health Inspector

August 1998 - August 2003

Zaid Hospital

Abu Dhabi, United Arab Emirates

August 1998 - August 2003

·Providing health services to 23 camps .·Managing a team of 7 people: assigning tasks, motivating to meet deadlines .·Controlling and managing the environment and health aspect for all camps ·Training new staff in management and public health .

Public Health Inspector

August 1998 - August 2003

Zaid Hospital

Abu Dhabi, United Arab Emirates

August 1998 - August 2003

·Providing health services to 23 camps .·Managing a team of 7 people: assigning tasks, motivating to meet deadlines .·Controlling and managing the environment and health aspect for all camps ·Training new staff in management and public health .

Work placment

June 1998 - August 1998

Dubai Muncipality

Dubai, United Arab Emirates

June 1998 - August 1998

1997~ 1998 Dubai Muncipality workplacement / ( Dubai )·
Training in Health Department, Health education, Environment Health, Pests control, and Food Inspection units.

Education

Ajman University of T&S

June 2003

June 2003

Bachelor's degree, Business Administrtion /management

United Arab Emirates

Bs in Business Administrtion - management . Very good 2.95

Public Health inspector.

June 2000

June 2000

Diploma, Public Health inspector.

United Arab Emirates

Diploma of Public Health inspector. Good Indvisual project: “Quality of Drinking water”

Skills

Customer Focus
Expert
Customer Focus
Expert
Customer Events
Expert
Customer Events
Expert
Market Making
Expert
Market Making
Expert
Research
Expert
Research
Expert
Couching
Expert
Couching
Expert
Discover oracle
Expert
Discover oracle
Expert
NLP
Intermediate
NLP
Intermediate
Ms word ,Excel,powerpoint,Access
Expert
Ms word ,Excel,powerpoint,Access
Expert
Customer Focus
Expert
Customer Focus
Expert
Customer Events
Expert
Customer Events
Expert
Market Making
Expert
Market Making
Expert
Research
Expert
Research
Expert
Couching
Expert
Couching
Expert

Languages

Arabic
Expert
English
Expert
English
Expert
Hindi
Intermediate

Training and Certifications

Certifications
yes
تنفيذ الاستراتيجية منهجية ونتائج
Sep 2012 - Sep 2012