ICT CONSULTANT
Bureau Veritas
مجموع سنوات الخبرة :17 years, 8 أشهر
The ICT Consultant for NEOM Technology & Digital Hub, NEOM Innovation Hub and NEOM Logistics Park.
Reviewing the main NEOM strategic plan regularly to identify any changes to update the technology strategy accordingly in order to achieve the main one.
Design and monitor the Implementation of Project Quality Plan & Procedure for the inspection and testing of communication installation activities
Representing NEOM in the 3rd parties meetings
Pre-Qualifying the contractors
Create the contingency plans for technology projects
Develop and maintain high quality documentation such as business requirements document, future business process model, test script, technical and functional design document.
Lead the engineering department in a region with a size of Germany " Makkah, Madina & Assir ".
In charge for regional network quality, contingency planning, engineering & audit
Main interface with Regional Operation, Planning, Solution and Customer Service
Manage all Hajj (pilgrimage season) operation teams for targeted service, lead risk management and contingency plan simulation for Hajj Project.
Manage the core team of 6 Engineers and guided them to achieve the company’s vision and target.
Worked as Acting Manager for a collective period of one year.
Provided direction, supervision, and support for building up whole ZAIN network from scratch for the Western Region.
Main interface to the customers of Zain NOC and Zain Marketing.
Spearheaded Western Region Network Delivery and Acceptance.
Managed all Hajj operation teams to deliver quality service during holy seasons 5 years in a row.
Deal with many companies and 3rd parties such as NOKIA, Huawei, Siemens, Roamware, Synivese ..
Work with many technologies such as 2G, 3G, 4G, 5G...
Reporting to the Bidding Director within Commercial Department
Identifying opportunities on which to submit bids and feeding into the decision over whether to bid for the work Working with key members of the business development and the client organisation to obtain the information required to compile the bid
Negotiating with specialist suppliers and/or subcontractors Researching current and future market trends
Responding to clients’ and other stakeholders’ queries before, during and after the bid has been submitted
Study and prepare the costing form
Understand and resolve complex technical, strategic and business issues.
Reported to CTO, handled three departments and managed a 30-member team on and offshore.
Facilitated various technical negotiations and oversaw $17M Operations projects
Developed and executed projects related to launch of new Virtual Mobile Operators (VMO s)
Leading the Transformation Project to move the company from Light MVNO to be a Medium MVNO then MVNE.
Directed a project for new roaming services resulting in increasing the roaming subscribers more than 52% in six months.
Consolidated two Data Centers into one location with high availability, resulting in greater efficiency, streamlined operations and savings of over 35% in the project payment bills.
Implemented new proactive operation testing, resulting in greater efficiency and consistency in customer’s satisfactions and around 50% reduction in customers complains
Prepare the company technical contingency plans.
Developed division relationships, restructured the delivery processes and improved the cross functions processes.
Main connection between Lebara Mobile and Government.
Handling the Technology Portfolio Management in the company to decide where the company can invest in the technology landscape.
Champion engineering and operational excellence, establishing metrics and process for regular feedback and improvement.
Drive the performance of the technology services by close monitoring with strong SLA’s and KPI’s.
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