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تم إلغاء حظر المستخدم بنجاح
عبد الله الخميس, Business development and sales support manager

عبد الله الخميس

Business development and sales support manager·The Saudi British Bank - Sabb

المملكة العربية السعودية

بكالوريوس, English Literature

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 4 أشهر

Business development and sales support manager

يناير 2021 - حتى الآن

The Saudi British Bank - Sabb

الرياض، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2021 - حتى الآن

•Manage all requests issues and arrange to resolve with IT
• Monitor the workflow of all district employees belong to fulfillment team
• Follow up all pending applications with the Operations Department
• Prepare and send daily reports and share with top management
• Follow up pending application which stuck with customers, branches and sales team
• Continuously develop and monitor employee performance indicators
• Analyze data to help management clarify strengths and weaknesses
• Follow up on product issues and share with product management
• Monitor the numbers of requests and the status of applications
• Staff training and development
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
التدريب والتطوير

Product Services Delivery Support Manager

يناير 2020 - ديسمبر 2020

The Saudi British Bank - SABB

الرياض، المملكة العربية السعودية

يناير 2020 - ديسمبر 2020

Leading the team to achieve the top performance.
Mortgage Sales Support, arrange with operation to proceed all pending applications (pipeline).
Daily follow up the technical issues and liaise with IT and REDF to finalize them ASAP.
Daily follow up with REDF to cancel contracts if needed.
Daily follow up the discrepancies and missing documents and informations to speed up the booking process.
Updating documents periodically.
Announcing new circulars and products.
Follow up the developers payments once requested.
Update team-space by adding the new signed projects.
Weekly/Monthly report contains the total (applications-booked-amount-product type-discrepancy-complaints-evaluations-branches... etc.).
Support branches and other departments through all contact channels.
مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Remittance Officer

يوليو 2019 - يناير 2020

The Saudi British Bank - Sabb

الرياض، المملكة العربية السعودية

يوليو 2019 - يناير 2020

Monitoring outgoing and incoming Telex Transfers
Expedite providing fourther information
Disputing Transfers charges
Follow up the held remittance with OFAC
Preparing returned TTs with FCD team
Reporting Incidents and major issues and problems
مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Customer Service acting Officer

يناير 2015 - يونيو 2019

SABB

الرياض، المملكة العربية السعودية

يناير 2015 - يونيو 2019

preparing for and attending auditions, liaising with an agent, discussing interpretation and delivery with other members, performing for a live audience, managing the performance area, undertaking activities to help prepare for quality and overall performance, checking attendence, schedule preparing, arranged shift rotations, rotating shifts arrangement, provide ideas to improve workflow, resolving issues on call.
مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Contact Center Supervisor

فبراير 2012 - يناير 2015

SABB

المملكة العربية السعودية

فبراير 2012 - يناير 2015

Provides product/service information by answering questions; offering assistance and takes orders by obtaining and verifying information, Improves quality results by recommending changes, Updates job knowledge by participating in educational opportunities, Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Care and Complain Officer

مارس 2011 - مارس 2012

SABB

المملكة العربية السعودية

مارس 2011 - مارس 2012

To investigate and respond to customer complaints under the direction of the Complaints and Appeals Manager.
To negotiate suitable resolutions to complaints with customers under the direction of the Complaints and Appeals Manager.
To provide detailed summaries of complaints issues for operational meetings and forums.

To identify complaint and other customer feedback trends which indicate where the Scheme can improve.
To provide reports as requested concerning complaints and other customer feedback.
To prepare documents for customer appeals to the ORGANISATION.
To ensure Help Scheme colleagues are informed of complaint outcomes.
To assist with other reporting, customer feedback and complaints tasks as directed by the Complaints and Appeals Manager
مجال الشركة:
البنوك
الدور الوظيفي:
الخدمات المساندة

Quality Assurance & Quality Control officer

يناير 2010 - يناير 2011

SABB

المملكة العربية السعودية

يناير 2010 - يناير 2011

Monitor phone calls to ensure representatives are following the organization’s protocols.
Areas the analyst might study include voice quality and product knowledge, as well as whether representatives stick to their training scripts.
Areas the analyst might study include voice quality and product knowledge, as well as whether representatives stick to their training scripts.

Daily monitoring of Customer Service Representatives
listens to and evaluates calls groups
choose previously recorded calls, do live monitoring or side-by-side monitoring to evaluate
Meet with the CSR’s Manager and/or Team Leader (Supervisor) to outline a plan of action, If the QC determines that a CSR’s performance needs immediate improvement
مجال الشركة:
البنوك
الدور الوظيفي:
مراقبة الجودة

Quality Assurance Supervisor

يوليو 2008 - ديسمبر 2009

SABB

المملكة العربية السعودية

يوليو 2008 - ديسمبر 2009

-Review the implementation and efficiency of quality and inspection systems
-Develop, recommend and monitor corrective and preventive
-Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
-Document internal audits and other quality assurance activities
-Investigate customer complaints and non-conformance issues
-Analyze data to identify areas for improvement in the quality
-Evaluate audit findings and implement appropriate corrective actions
-Monitor risk management activities
responsible for document management systems
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
البنوك

Contact Center Agent

يناير 2007 - يونيو 2008

SABB

المملكة العربية السعودية

يناير 2007 - يونيو 2008

1-answer calls and respond to emails
2-handle customer inquiries both telephonically
3-research required information using available resources
4-manage and resolve customer complaints
5-provide customers with product and service information
6-enter new customer information into system
7-update existing customer information
8-process orders, forms and applications
9-identify and escalate priority issues
10-route calls to appropriate resource
11-follow up customer calls where necessary
12-document all call information according to standard operating procedures
13-complete call logs
14-produce call reports
مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

التعليم

KFU

يونيو 2016

يونيو 2016

بكالوريوس، English Literature

المملكة العربية السعودية

المعدل التراكمي (نقاط): 3.78 من 5

المعدل التراكمي (نقاط): 3.78 من 5

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متمرّس

التدريب و الشهادات

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Doroob
Apr 2020

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