Technical Support Associate
Sinch
Total years of experience :15 years, 11 Months
Monitoring network, system, and application infrastructure for breaks and outages. Completing the first level of troubleshooting and escalating to tier 2 when required. Maintaining incident logs, updating NOC tickets, completing shift reports, updating documentation, and other daily monitoring tasks.
Monitoring network, system, and application infrastructure for breaks and outages. Completing the first level of troubleshooting and escalating to tier 2 when required. Maintaining incident logs, updating NOC tickets, completing shift reports, updating documentation, and other daily monitoring tasks.
Providing support for company applications. Analyzing, tuning, and troubleshooting Production Defects. Setup, troubleshooting, and tuning of JBoss, Websphere, and Weblogic application servers. Troubleshooting and tuning Oracle and DB2 database issues. Developing test cases and updating test plans. Developing installation guides and reference documentation. Testing and Validating code fixes received from various engineering departments. Updating and maintaining various support environment configurations
Team Shift Lead acting as SME and managing daily shift administrative tasks. Managing and investigating issues escalated by team members, customers, and sales. Developing training materials and documentation. Managing high severity issues and major breaks within the platform.
Testing of websites and custom browsers. Validating data from websites against a SQL server database. Investigating faults and breaks within the platform. Developing Test cases and documentation. Developing automated scripts to streamline the development process.
Monitoring network, system, and application infrastructure for breaks and outages. Completing the first level of troubleshooting and escalating to tier 2 when required. Maintaining incident logs, updating NOC tickets, completing shift reports, updating documentation, and other daily monitoring tasks.
Managing customer issues. Managing JP Morgan Chase account. Troubleshooting and investigating application and data issues. Certifying banks for use of VISA data standard. Completing quarterly report for management.
Load testing, functional testing, regression testing, negative testing. Developing test plans and testing various projects using the Time Warnar QA Datacenter. Validating Documentation, reproducing errors, finds fixes and repairs for production issues.
I graduated in my bachelors degree in Computer Science