Sr. customer services
Marti Rent Cars
Total years of experience :22 years, 2 Months
• In charge of coordinating car reservations and client service.
• Follow up on client accounts, financial collections, and customer formal invoices.
• General office management responsibilities.
• In charge of coordinating car reservations and client service.
• In charge of providing a service that includes picking up and dropping off cars for clients.
• In charge of the offices finances.
• In charge of car maintenance issues and recurring follow-up.
• accountable for following up on the offices bills and legal matters.
Services center for over 15 company, responsible for their reservations/tickets operations.
Coordinate ticketing operation with Visa, Hotels, and other departments to ensure high level customer service.
Achieved an average of 50 ticket issuance per day, with peak months counting 1500 ticket.
- Services manager for international organization (ICRC International Committee of the Red Cross), responsible for providing trucks to achieve their shipments from ICRC warehouses to SARC (Syrian Arab Red Crescent) warehouses round over the Syrian cities.
• Services manager for 50 overseas agencies, responsible for their reservations/tickets operations.
• Coordinate ticketing operation and other departments to ensure high level customer service.
• Achieved an average of 100 ticket issuance per day, with peak months counting 3000 ticket.
- Services of many sub agencies, responsible for their reservations/tickets operations.
- Coordinate ticketing operation with Visa and other departments to ensure high level customer service.
- Achieved an average of 60 ticket issuance per day, with peak months counting 2000 ticket.
• Services of many sub agencies, responsible for their reservations/tickets operations.
• Coordinate ticketing operation with Visa and other departments to ensure high level customer service.
• Achieved an average of 60 ticket issuance per day, with peak months counting 2000 ticket.
• Services manager for 20 overseas agencies, responsible for their reservations/tickets operations.
• Coordinate ticketing operation with Visa, Hotels, and other departments to ensure high level customer service.
• Achieved an average of 60 ticket issuance per day, with peak months counting 2000 ticket.
• Coordinate flight bookings for travelers; provide complementary services like insurance, visa, and hotel bookings in coordination with responsible departments inside and outside the company.
• Perform travelers booking and coordinate schedules for bus trips heading to Turkey organizing seats and tour guide delivering cheerful and happy tourist trip.
• Serve members of Siemens company (Syria branch) in a professional manner where Eden Travel and Tourism was a subsidiary of Siemens and competent in organizing all travel and tourism requirements.
• Work in the domestic tourism department by providing hotel bookings for tour groups coming from outside Syria with the preparation transportation means and mobility within Syrian provinces, including sights visit and getting groups to know the Archaeological regions, performing recreational activities adding fun mood to their journey.
• Work at the main office in booking and airline tickets issuance department and customer service in all aspects of this section.
• Movement between the branches of company in accordance with the demand to manage the team of work within the branch in order to do the services to customers in an orderly and professional ways.
- Career life starting phase with the transition from learning to practical application, included the development of skills and gain experience in the field.