عبد الله البهكلي

مدير الدعم الفني at شركه اوجيه للانظمه

• Saudi Arabia - Riyadh
• My current job since August 2006

-More than 10 years’ experience in ogersystems systems.
*Worked in multiple projects for ogersystems company since 2006.
Supporting customers / employees and solving their problems by attending the calls, replying to e-mails and if needed visiting the site to get the issue cleared.
 Opening support tickets, assigning them to the corresponding support engineer and following up until getting the problem solved then closing the ticket.
 Developing my personal level in the related supported S/W programs and OS on the way increase the support department capabilities.
 Completing multiple certificates directly associated with the support functionality.
 Introducing the support work flow and rules to the potential customers.
 Providing help and guidance to the employees and customers for getting their Issues solved.
 Responsible for networking, design, installation and maintenance services
 Supporting users and network administrators over the telephone and by email.
 Networking and providing support for Windows
 Configuration, Testing and Deployment of new hardware and software
 Installing and operating Windows desktop and server operating systems.
 Training new employees.
 Ensure computer hardware is safe & complies with health and safety legislation.
 Praise team members and creates a positive working environment
*some customers I worked with (Department of Passports (GDP), Al-Toukhi Group, Saudi Shura Council, SWCC, MOI, public security, saudi oge, alnahda …)

مهندس دعم نظم at اوجية للأنظمة

• Saudi Arabia - Riyadh
• My current job since August 2006

اشتغل في مجال هندسة الحاسب والتى يرتبط بها كثير من البرامج الخادمة في مجالات العمل

كما احمد الله بان لدي الخبرة الازمة التى عملت بها واكتسب اشياء كثير افادتني في مجال عمل سواء الان او في المستقبل

مشرف دعـم فني at شركة اوجية للانطمة

• August 2006 to February 2017