Customer service representative
Emirates NBD
Total years of experience :8 years, 1 Months
1. Customer Interaction/ Guidance: Interact courteously and guide customers to appropriate service points, where relevant.
2. Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services.
3. Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference.
4. Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required.
5. Compliance & Control: Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
6. Security: Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.
7. Selling products and services directly to customer and achieve the annual target.
1. Customer Interaction/ Guidance: Interact courteously and guide customers to appropriate service points, where relevant.
2. Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services.
3. Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference.
4. Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required.
5. Compliance & Control: Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
6. Security: Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.
7. Selling products and services directly to customer and achieve the annual target.
Recent graduate with BA in economics and finance. Seeking a challenging career with a progressive organization that provides an opportunity and challenging environment that leads to personal growth and capitalize my technical skills and abilities in the field.