عبدالله الفيفي

• Ensured data security and compliance while validating 2, 000+ Arabic-language prompts for AI training datasets.
• Collaborated and Focus on risk analysis and compliant
• Ensured compliance with Saudi NCA ECC & CSCC requirements within the universitys IT and research
systems.
• Developed, reviewed, and maintained IT policies, standards, procedures, and security baselines in both Arabic
and English.
• Conducted enterprise IT risk assessments, identifying risks related to student information systems, ERP
platforms, research data, and e-learning environments.

• Ensured data security and compliance while validating 2, 000+ Arabic-language prompts for AI training datasets.
• Collaborated with engineers and linguists to enhance dataset accuracy and quality.
• Applied privacy-by-design principles and security best practices in large-scale data projects.
• Review and implement DCC-NCA controls

IT Professional Pivoting to Cybersecurity | Security+ | SOC & Threat Monitoring Enthusiast

• Implemented proactive monitoring checks that reduced system downtime by 15%.
• Delivered cross-departmental IT support, ensuring business continuity across 5+ departments.
• Authored technical documentation and SOPs, accelerating incident resolution times.
• Assisted in strengthening endpoint security measures, reducing malware incidents.

Serving as the first point of contact for customers seeking technical assistance over the phone or email, I perform remote troubleshooting through diagnostic techniques and pertinent questions. Leveraging well developed communication skills, I provide client follow up as necessary, reply using email, phone, and ensure proper recording, documentation, and closure for all issues. Utilising customer service skills to meet business goals and objectives and end-user needs, I ensure a high level of client satisfaction through frequent and clear communication on all work orders, create and maintain documentation on internal procedures and document various department activities as assigned. Maintaining general awareness of advances and current trends in technology, I research issues and resolutions to technical problems, acquire and maintain technical knowledge through reading, self-paced training, computer-based training or video-based training, courses, seminars, and other methods as necessary. Applying strong technical acumen, I install and configure new technology to be used by the company, such as hardware, operative systems, and programs or applications and give regular maintenance to existing hardware and computer systems.

• Provided technical support and issue diagnosis across multiple systems and devices.
• Documented incidents and prepared detailed technical reports for management.
• Monitored system performance and ensured compliance with operational standards.
• Coordinated between IT teams to improve response and risk mitigation processes.
• Managed IT inventory and implemented software updates, reducing security exposure.