Abdullah AlMuhaidib

Reporting to: Chief Executive Officer (CEO)
Leading and developing: the following areas: Public Relation, Finance, Business Planning and Organization Development, Human Resources and IT.
PR: Representing the company before key and high networth clients through communicating the corporate brand and image building.
• Acting as spokesperson for the organization.
• Coordinating all public relations activities.
• Build relationships with thought leaders to grow our industry awareness.
• Managing contract and price negotiations with office vendors, service providers and leases.
HR: Developing human resources strategic plan to support overall business plan for the Company.
• Recruiting, first line interviews and extends offers to candidates.
• Planning and conducting new employee orientation to foster positive attitude toward company goals.
• Keeping record of insurance coverage, plan and personnel transactions such as hires, promotions, transfers, performance reviews and terminations. Maintains employee database.
• Working with team of Finance and HR to compiles and issues payroll on a monthly basis, Administers all employee benefits programs and Maintains and updates employee files.
OD and BP:Contributing to setting administration department’s strategic plans.
• Agile responses in dealing with economic external threats and implement appropriate course of action such as restructuring and cut administrative cost while keeping manpower.
• Establishes a library of literature relating to personnel policies and regulations, safety program and regulations, training materials, and information systems manuals and procedures.
• Optimised and standardised company procurement‘s policies and procedures which resulted in administration cost reduction by 10%.
IT: Working with the information systems team to develop and implement an information systems program that ensures use of appropriate state-of-the-art information systems technology in all areas.
Finance: Developing and monitoring annual budgets in conjunction with the controller.
• Involved with the finance team to providing timely and accurate analysis of budgets and financial reports that will assist the decision makers.

Additional Responsibilities: Board secretary:
• Preparation of pre-meeting and post-meeting materials for the Board, including agendas, presentations, meeting minutes and following up on action, resolutions, letters and reports.
• Ensure good flow of information between Board, Executive-Committees and Management.• Ensure compliance to governing Regulation, Laws and corporate governance.
• Provide logistic services for the Board.

• Support policy deployment in the areas of lean business techniques, quality, cost reduction, complete and on-time delivery, customer satisfaction, employee relations, and set a performance measures.
• Managing material requirements to increase inventory turns and reduce levels on hand.
• Performs other related duties as assigned.
• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.
• Acting as the point of contact between the executives and internal/external clients.
• Liaise with internal staff at all levels.
• Interact with external clients.
• Collaborate with HR to update and maintain office policies as necessary.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities and conduct annual performance appraisals.

Managed customer’s portfolio through a proactive selling and relationship management while striving to maintain leading position in the market.
• Responsible for maintaining and developing client-business relationships and new client acquisitions.
• Built everlasting relationships and continue to create customer service excellence.
• Coordinated meetings between customers and Investment Services officers/local shares.
• Mentored other subordinates and officers in the branch.
• Used my creative marketing and strong communications skills to deal with customers.

1. Customer Interaction/ Guidance: Interact courteously and guide customers to appropriate service points, where relevant.
2. Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services, such as (Opening accounts for bank customers, Selling bank products).
3. Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference and handling all customers requirements.
4. Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required.
5. Compliance & Control: Comply with relevant procedures and controls to meet the unit's requirements while providing quality service to customers.
6. Security: Maintain strict control of confidential documents and negotiable items to prevent loss or misuse.

Summer training include:
- Conduct market research to find answers about consumer requirements, habits and trends.
- Brainstorm and develop ideas for creative marketing campaigns.
- Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)
- Liaise with external vendors to execute promotional events and campaigns.
- Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts.
- Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)
- Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies.
- Undertake individual tasks of a marketing plan as assigned.

- Keeping track of assigned accounts to identify outstanding debts.
- Planning course of action to recover outstanding payments.
- Locating and contacting debtors to inquire of their payment status.