IT System Analyst - Windows Server
مجموعة صافولا - شركة العزيزية بندة المتحدة
Total years of experience :18 years, 10 Months
Installing, configuring, managing, operating and maintaining Windows server systems. Windows Server 2003, Windows Server 2008 Windows Server 2012.
Installing, configuring, managing, operating and maintaining Microsoft Exchange systems. MS Exchange Server 2000, MS Exchange Server 2003, and MS Exchange 2010
Installing, configuring, managing, operating and maintaining domain controllers.
Installing, configuring, managing, operating and maintaining Active Directory Services.
Creating, maintaining User and group Accounts, Deleting Unused Accounts and Implementing Group and user account policies.
Creating and managing system security policies and components.
Configuring system hardware resources.
Troubleshooting and resolving technical problems.
Providing technical support to users and addressing user issues related to the server system.
Adding, configuring and maintaining network printing services.
Adding and Configuring Network Printers,
Creating, implementing, and managing backup/restore plans and schedules both for tape and disk
Using either windows or third party software (Symantec Exec)
Installing Clients like WinXP, Windows 7 and Windows 8.
Monitoring System status, usage and performance.
Installing, configuring and managing system related software packages and third party packages.
Generating daily and monthly reports on system status, usage and performance.
General hardware troubleshooting.
Providing 24/7 on-call support to avoid downtime and ensure fast resolution of problems.
Second line support for more than 35 stores, 2000 users, central WH.
Managed a team of 6 people.
Staff training and motivation.
Delivered all significant results and deadlines.
Provided 24x7 on-call supports.
Minimised the impact of problems on the availability of services.
Optimum trouble-shooting and problem solving abilities developed.
Worked on projects in a variety of support and development roles.
Also heavily involved in the testing and rollout of the new system promotion.
First line support (Desk Top & Hardware and Network) for more than 21 stores, 300 users.
Optimum trouble-shooting and problem solving.
Provided 24x7 on-call supports.
Troubleshooting software and diagnosing hardware faults.
Troubleshooting network connectivity issues liaising with Network Team.
Software support / installations, packaging / testing and distribution of applications.
Member of new store opening.