Abdullah ALnatour

Uphold Sonder space quality standards and oversee maintenance and security operations across a portfolio of 900 high-rise and mixed-use properties. Foster and maintain relationships with landlords and vendors to optimize team efficiency across city. Direct internal maintenance technicians and external contractors for seamless property functionality by scheduling necessary work. Prepare and administer annual maintenance and security budget of $3M. Oversee fit-out and renovation projects, while coordinating with local authorities to maintain compliance with regulations. Ensure execution of contractual obligations to process utility and maintenance invoices accurately.
• Reduced energy costs by 15% through implementation of energy-saving initiatives.
• Decreased repair and maintenance direct costs by 10%, enhancing operational efficiency.
• Develop and manage CAPEX and OPEX budgets to support the long-term and day-to-day operational needs of the properties.
• Successfully managed pre-opening phase of 401 units by demonstrating effective project management skills.
• Implemented maintenance and Health, Safety, and Environment (HSE) Standard Operating Procedures to mitigate risks.
• Played key role in improving guest satisfaction and CSAT scores by coordinating with EMEA central operations team to optimize service delivery.
• Minimize revenue loss through proper scheduling of maintenance activities and managing unit internal holds effectively.
• Develop comprehensive tender documentation, including scopes of work, technical specifications, and evaluation criteria.

Managed assigned property portfolio, ensuring compliance with Owners Association Board directives. Oversaw common area maintenance and fostered relationships with OA Committee Members and Homeowners. Advised owners on community regulations and managed total facility operations, while building and maintaining strong relationships with local regulatory authorities, such as RERA (Real Estate Regulatory Agency). Managed Key Performance Indicators and liaised with local authorities for seamless community management. Conducted regular property inspections and implemented energy-saving initiatives to reduce service charge rates. Prepared detailed annual service charge budgets and collection processes. Reviewed audit reports for financial accuracy and managed petty cash effectively. Verified contractor work completion and handled insurance claims with due diligence.
• Successfully managed a budget exceeding $2.8M, emphasizing cost control and financial oversight, and issuing invoices through Mollak system after obtaining necessary approvals from regulatory body.
• Built and maintained robust stakeholder relationships, ensuring satisfaction and fostering sense of community.
• Facilitated smooth transition during property pre-opening and handover by showcasing organizational skills, managing both vertical and horizontal communities, as well as overseeing master communities at various stages with total of 1002 units.
• Implemented strategic energy-saving measures, contributing to cost efficiency and sustainability within community.
• Promoted from Facilities Manager to Community Manager by reflecting leadership capabilities and commitment to quality service delivery.

Administered comprehensive property services for Burj Khalifa, ensuring operational excellence and occupants satisfaction. Streamlined work order creation and closure using Maximo CAFM system to enhance service efficiency. Managed tenant relations by addressing complaints and conducting satisfaction audits. Oversaw financial operations by providing accurate statements and assisting in budget development. Upheld safety standards through diligent reporting and auditing of health and safety incidents. Analysed industry trends through market surveys to inform strategic planning.
• Optimised property management processes for marked improvement in tenant service delivery and satisfaction.
• Championed health and safety initiatives, ensuring full compliance with regulatory standards and minimising incidents.
• Demonstrated strong leadership skills in overseeing operations, while consistently reporting on progress and maintaining accountability to ensure operational success.
• Contributed to reputation for excellence in facilities and community management by developing and maintaining robust stakeholder relationships.

Managed services portfolio for diverse real estate operation for optimal tenant satisfaction and property performance. Oversaw staff accommodation logistics, conducted thorough stock evaluations, and facilitated job request processing to maintain high service standards. Administered annual budget, aligning financial planning with organisational goals. Enforced maintenance and safety protocols, including supervision of Building Management Systems (BMS) and routine maintenance tasks. Coordinated fire safety measures and drills to uphold stringent safety regulations. Maintained robust communication channels with landlord, employees, and insurance entities, ensuring all parties were informed and engaged.
• Contributed to cost-saving initiatives by negotiating with suppliers and managing resources effectively.
• Streamlined operations by conducting performance evaluations to improve staff efficiency and service delivery.
• Enhanced tenant relations by promptly addressing and resolving complaints, fostering positive living environment.
• Facilitated smooth operations and compliance with local regulations by preparing and issuing necessary NOC letters.