Abdullah Alrwais

• Managed vendor and stakeholder relationships to ensure efficient operation of contact center technologies.
• Maintained and optimized systems such as Maximo and CRM for seamless operations.
• Conducted data analysis and reporting to provide insights for decision-making.
• Ensured compliance with company policies, industry regulations, and data protection standards.

Represented my main company, ensuring that all interactions with clients and stakeholders were professional and effective.

Handled documentation from both companies, ensuring that all records were accurate and up-to-date.

Ensured that all import activities complied with customs laws and regulations, minimizing the risk of penalties or fines.

Determined the correct classification of goods to apply the appropriate customs duties and taxes, ensuring compliance with all relevant regulations.

Maintained accurate records of import activities, providing valuable insights to the team and ensuring compliance with all relevant regulations.

Collaborated with importers, shipping companies, and other stakeholders to ensure the smooth flow of goods across borders, resulting in increased efficiency and customer satisfaction.

-Qualify sales to lead utilizing reporting and analytics tools.

-Engage in pre-sale engagement activities for target customers prior to Sales engagement.

-Organize sales events to drive existing and new customer engagement.

-Utilize the Customer Relationship Management system to help manage and organize the District Sales team's customer accounts, enable global engagement, and ensure data integrity measurements are met.

-Coordinate bid response information as requested by the District Sales team or the Expeditors network.

-Produce reporting on key metrics and manage monthly delivery of key reports to the District Sales Manager.

-Ensure updated marketing materials are accessible to the Sales team, and create customer-focused PowerPoint presentations in support of business development.

-Support Sales with rate requests by liaising with the appropriate Product staff or Pricing Desk who prepare quotes, and following up to drive timely customer response.

-Coordinate visitor management for the district and ensure the Sales team maximizes opportunities for scheduled meetings with visitors and customers.

-Attend training & development sessions to understand the requirements of Sales, and communicate new internal information and tools to Sales, ensuring they are informed of new developments.

-Support the onboarding of new sales personnel.

-Manage and/or contribute to weekly sales meetings, as directed by the District Sales Manager.

-Take on additional assignments, as required, in support of company needs.

Kept employees operating productively and working on a task
to meet business and customer needs.

Excelled in every store position and regularly backed up
front-line staff to keep expertise fresh and relevant.

Supervised employees and oversaw quality compliance with
company standards for food and services.

Exercised composure under pressure and in escalated
customer service scenarios.

Resolved customer complaints and addressed emergency requests and needs.
Documented and detailed calls and complaints using Excel.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with up to 5 calls in queue per minute.

-Screened all applicants based on qualifications and background to meet and exceed rigorous standards.

-Networked with industry contacts, association memberships, and associates.

-Promptly corresponded with all applicants and coordinated and conducted interviews.

-Updating Files.

-Candidates Research.

-Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

-Monitored social media and online sources for industry trends.

-Regularly check Backend and update those who qualify for the program.

-Contacting companies and agencies to join our program.

-Designed and presented social media campaign ideas.

-Performed market analysis and researched the latest trends.

-Helped with planning and hosting of marketing events.
Collecting data.

-Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

-Used consultative sales approach to understand customer needs and recommend relevant offerings.

-Answered questions about store policies and concerns to support positive customer experiences.

-Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

-Checked prices for customers and processed items sold by scanning barcodes.

-Conducted product demonstrations to highlight features and redirect objections to positive aspects.

-Assisted customers with locating and choosing merchandise in any store department.

-Listened to customer needs and desires to identify and recommend optimal products.

-Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.