Technical support engineer
Gulf Bank
Total years of experience :8 years, 5 Months
o Responsibilities include user support with hardware and software
o Working with other teams like network and infrastructure to elevate the quality of work of the department
o Liase between the business and technology sectors whether in a user capacity or a project capacity
o Delegate tasks to different teams and technicians in my team and organize the flow of work
o On the approval committee for credit card and loan requests
o Managed to learn and master business methods and techniques with no previous exposure to the field
o Worked seamlessly with a new team and new environment and carried out my duties efficiently
o Was able to gather an understanding of how the business side operates which gives me insight in projects involving Information technology and business.
o Responsibilities include User administration, Software security evaluation, network and
systems security
o Training employees to ensure efficient use of the bank’s systems.
o Performing quarterly security reviews on critical systems to resolve security threats and
administrative errors
o Continuously monitoring systems for bugs and system errors
o Coordinating with multiple departments to control access rights
o Evaluating prospective systems