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Abdullah Alshaiggi, helpdesk engineer

Abdullah Alshaiggi

helpdesk engineer·المعمر لأنظمة المعلومات

Saudi Arabia

Bachelor's degree, Electronics & Communications Engineer

Work experience

Total years of experience: 4 years, 2 months

helpdesk engineer

October 2011 - February 2012

المعمر لأنظمة المعلومات

Riyadh, Saudi Arabia

October 2011 - February 2012

-Installing operating systems (Windows 7, XP, 2008)
-Configure Machines to Join The domain
-Troubleshoot The issues relates to Internet Browsing, printers, scanners, outlook

Company industry:
IT Services
Job role:
Customer Service and Call Center

Service desk admin

January 2011 - July 2011

Orion

Riyadh, Saudi Arabia

January 2011 - July 2011

-Supporting MOI “Ministry of Interior” MPLS network in NEMO NOC project Implemented by STC
-Creating, Updating, Handover & Closing trouble tickets in Cygnet v1.3 NMS
-Performing trouble shooting tasks to solve MOI national locations network connectivity /reachability problems including accessing remote network devices (Routers, Switches, Firewalls and IPS devices)
-Monitoring Sites Network Devices
-Making Statistics & Performance Reports

Company industry:
IT Services
Job role:
Customer Service and Call Center

Video Montage Engineer

July 2004 - August 2007

Dar Al-Salaf Al-Saleh Co. for Audio and Video Records

Alexandria, Egypt

July 2004 - August 2007

-Making Video Montage for the Company Records / Products (PAL and NTSC) using Video Editing Programs (Adobe Premiere Pro version 1.5, Pinnacle Studio version 9, Moviemaker 2, Swish 2.0, Flashants SWF2Video 1.1, MS PowerPoint 2K, Adobe Photo Shop 8, ACD Photo Enhancer 3.1)
-Capturing Video Files from DV Camera to PC
·Producing Final Video Files (as: Real Video, VCD, DV-AVI, MPG1, WMV)·Determining sub titles and time positions for the Elements of the Video Contents · Being involved as Director for Video Products

Company industry:
Media Production
Job role:
Engineering

Education

Arab Academy for Science & Technology & Maritime transport

February 2002

February 2002

Bachelor's degree, Electronics & Communications Engineer

Egypt

Skills

Customer Service
Expert
Customer Service
Expert
مونتاج فيديو
Expert
مونتاج فيديو
Expert
مونتاج صوتيات
Expert
مونتاج صوتيات
Expert
شبكات الحاسب
Expert
شبكات الحاسب
Expert
Montage
Expert
Montage
Expert
Customer Service
Expert
Customer Service
Expert
مونتاج فيديو
Expert
مونتاج فيديو
Expert
مونتاج صوتيات
Expert
مونتاج صوتيات
Expert
شبكات الحاسب
Expert
شبكات الحاسب
Expert

Languages

English
Intermediate

Memberships

نقابة المهندسين (مصر)

خريج الأكاديمية العربية للعلوم والتكنولوجيا

February 2002

Training and Certifications

Training
دراسة ذاتية
ITIL
Jan 2011
دراسة ذاتية
نظم سيسكو
Jan 2013
مونتاج فيديو باستخدام برنامج EDIUS
قناة المجد الفضائية
Apr 2009
تجميع وفحص كابلات الفايبر
مصنع الرغد
Apr 2010