operations area manager
Amazon
Total years of experience :4 years, 9 Months
● Maintain health and safety standards within the area and promote a positive health and safety culture on the site.
● Mentor, train, and develop teammates and supervisors for career progression, performance improvement, and recognition purposes.
● Own 50+ KPIs to manage hourly, daily, and weekly safety, people, quality, customer, and cost targets.
● Analyze and implement changes to keep quality and productivity at consistently high levels.
● Monitor shift performance against relevant business objectives and implement actions to improve
operational excellence.
● Drive process improvements and develop team members’ ability to keep pace with rapid growth, while
motivating others and reducing employee turnover.
● Defining metrics to measure operations performance & drive continuous improvement by identifying ways to streamline ops processes and reduce non-value-added work.
● Coordinating between the business team & operations team to plan & execute the projects.
● Coaching +300 sellers to reduce the inbound issues & increase the productivity.
● Working closely with Sales & Operations Planning team to deliver the needed capacity, weekly forecast, headcount hiring, fleet capacity & operations weekly plan.
● Managing the Sellers Partners operations in MENA & optimizing the daily operations processes.
● Spearheaded the successful evaluation and mentoring of the Supply Chain Excellence team, driving significant improvements in team performance and operational efficiencies.
● Designed and implemented robust team structures, processes, and KPIs, resulting in increased productivity and better coordination.
● Collaborated effectively with Sales & Operation Planning in developing and executing a successful liquidation plan, optimizing inventory management and driving cost savings.
● Streamlined third-party logistics (3PLs) SLAs with continuous auditing, resulting in enhanced service levels and increased customer satisfaction.
● Achieved 120% increase in fulfillment layout capacity by designing and implementing optimized layouts.
● Improved on-time delivery performance to 99% by developing and implementing waves planning.
● Conducted a feasibility study for launching new fulfillment centers in emerging cities to support business growth.
● Reduced operational costs by 15% by standardizing supply chain processes, cleaning WMS data, and enforcing pallet consolidation.
● Enhanced the tracking system for drivers and trucks to improve real-time monitoring.
● Analyzed and optimized the capacity utilization of gas cylinders in trucks, resulting in a 15% increase in transportation efficiency.
● Developed and implemented a system to monitor daily and weekly driver violations, resulting in a 20% reduction in safety incidents.
● Collaborated with the team to identify areas for improvement in the transportation process and suggested changes that led to a 10% increase in overall efficiency
● Improved departmental efficiency by optimizing processes through LSS methodology.
● Delivered Lean Six Sigma methodology to specific employees to enhance their problem-solving skills.
● Conducted data analysis and studies on specific areas using MS Excel to identify areas for improvement.
● Implemented solutions based on data analysis, resulting in increased productivity and cost savings.
● Developed and implemented procedures to reduce shrinkage and minimize damaged items.
● Conducted regular inventory checks using Oracle system to maintain accuracy and availability of stock.
● Collaborated with cross-functional teams to optimize inventory management processes.
● Analyzed inventory data to identify trends, and made recommendations for process improvement.
● Prioritized & separated the delivery orders to the drivers.
● Delivered orders within a limited time.
● Maintained the daily cashier.
Related Courses: -Supply Chain Management -Management Science -Supply Chain Inventory Management -Strategic Sourcing and Procurement -Quality Mgt. in Supply ChainSy -Logistics Management -ERP for Supply Chains -SC Strategy & Sustainability
Supply Chain System Modeling Sequencing & Scheduling Quality Control Business Communication
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