عبد الله الزامل

Key Responsibilities:
• Overseeing day to day operations as well as bank products/services to manage the branch effectively and profitably.
• Assisting customers in opening bank accounts and accordingly proffering financial advice resulting in maximized revenue and business expansion.
• Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality and following up on complaints to prevent escalations and legal implications.
• Projecting a highly professional and customer friendly image to customers, thus forging long term business relationships as a key impetus to expansion and growth.
• Maintaining excellent relationships with customers, handling customer queries effectively to drive continuous improvement of customer service standards within the bank.
• Keeping abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.