عبدالله الزايد

• Investigate and resolve failed and delayed domestic and cross-border payments.
• Handle SWIFT investigation and service messages (MT199, MT999, MT195, MT196) and manage
payment status and return flows using ISO 20022 (pacs.002 / pacs.004).
• Analyze ISO 20022 structured data to identify rejection reasons and processing gaps, and initiate
appropriate follow-up actions.
• Coordinate with correspondent banks and internal operations teams to ensure timely settlement and
resolution of payment exceptions.
• Manage end-to-end payment investigation workflows, ensuring accurate tracking, prioritization based
on cut-off times, and timely closure of delayed, rejected, and returned payments.
• Support settlement and reconciliation activities to minimize operational and liquidity impact arising
from payment exceptions.
• Independently handle escalated payment complaints by conducting detailed transaction investigations,
determining root causes, and delivering conclusive findings to support accurate customer resolution.
• Prioritize complex investigation cases based on settlement impact and operational urgency to mitigate
risk and ensure timely resolution.

o Executed domestic and cross-border payment transactions through SWIFT and local payment systems
in line with defined operational procedures and cut-off times.
o Processed and validated outgoing and incoming payments to ensure accuracy, completeness, and
correct routing prior to execution.
o Handled local transfers through the SARIE system and monitored express and priority payments to
ensure timely processing and settlement.
o Performed payment validation checks, including beneficiary details, bank identifiers, and transaction
formatting, to minimize rejections and processing delays.
o Coordinated with internal operations teams to resolve daily payment processing issues and ensure
smooth end-to-end payment flows.
o Supported settlement and reconciliation activities by identifying processing discrepancies and
assisting in their timely resolution prior to escalation.

o Supported the Investment Management Department with administrative and analytical tasks related to
investment records and internal documentation.
o Assisted in updating investment data and reports to ensure accuracy and consistency across internal
systems.
o Reviewed and organized contractual and financial documents in line with department requirements.
o Performed data entry and validation tasks to support the department’s daily operations.