Abdullah Amine

• Targeted outbound telesales campaigns, successfully acquiring new accounts and
reactivating dormant client profiles to drive continuous revenue growth.
• Cultivate strong client relationships through systematic weekly follow-ups, ensuring
sustained engagement, driving product up-sells, and fostering long-term brand
loyalty.
• Address and resolve escalated customer inquiries with effective solutions,
maintaining exceptional service standards and high client satisfaction rates.
• Act as a peer leader and mentor, delivering comprehensive training on standard
operating procedures (SOPs) and advanced sales methodologies to both new hires
and senior representatives.

• Assisted the IT department in the deployment, configuration, and continuous
updating of specialized banking software applications across systems.
• Delivered first-line technical support and troubleshooting assistance to bank
personnel.

• Partnered with the Virtual Banking division to evaluate digital platform functionalities,
gaining practical insight into emerging fintech trends and modernization strategies.
• Developed a strong foundational understanding of digital banking infrastructure,
electronic service delivery, and customer-facing financial technologies.