Translator/Investor Relations &Customer Care Officer
Jiwar Real Estate Development & Marketing Co.
Total years of experience :19 years, 10 Months
• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Resolve customer complaints via phone, email, mail or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Place or cancel orders.
Planning and managing day to day operations for corporate office and organizing, monitoring and evaluating business office operations.
Using a range of office software, including email, spreadsheets and databases and managing filing systems.
Developing and implementing new administrative systems, such as record management;recording office expenditure and managing the budget.
Organising the office layout and maintaining supplies of stationery and equipment and maintaining the condition of the office and arranging for necessary repairs.
Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies.
Delegating work to staff and managing their workload and output and promoting staff development and training.
Implementing and promoting equality and diversity policy.
Writing reports for senior management and delivering presentations.
Responding to customer enquiries and complaints.
Reviewing and updating health and safety policies and ensuring they are observed and arranging regular testing for electrical equipment and safety devices;
Depending on the organisation, duties of the role may extend to the management of social media.
Compiling financialstatements, budget documents and financial forecasts.
Writing creative, impressive copy in English and Arabic for a several projects and business partners.
Good typing speed and ability to work with latest editing and word processing applications.
Working with latest word-processing and editing software and delivering complete and error-free copy.
Ensuring final projects are complete and without errors in both the languages.
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As Asst. HR manager I was handling the following duties:
Substantiates applicants' skills by administering and scoring tests.
Schedules examinations by coordinating appointments.
Welcomes new employees to the organization by conducting orientation.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
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Managerial tasks, Recruitment, all Personnel duties, translations works, in addition to all Correspondences with the in & abroad clients.
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Manpower Planing
collection of data - recruitment
short listing the resumes, arrangement of interviews
selection of candidates - offer letter
joining formalities - induction & training
open an employee file - resume, interviews 'remarks, all related documents
(P& A)
retaliation, motivations, maintain office discipline,
employee relation, grievance handling, stay interview
exit interview, full & final settlement.
All legal contracts translations.
*Translate languages at meetings such as attorney-client meetings, preliminary hearings, arraignments, depositions, and trials.
*Provide language services to healthcare patients with limited English proficiency.
*Adapt a product or service for use in a different language and culture.
*Receive and submit assignments electronically.
-Review English documents and translating such documents into Arabic and vice versa
-Provide administrative and clerical assistance to the direct manager and other staff within the business area
-Handle the business head and department calls (internal & external), taking messages or handling inquiries when necessary
- Preparation of all physical copies of Board related documentation for meetings and archiving
- Arrangement of all Board and Shareholder meeting third party arrangements such as catering, etc
-Arrangement for all travel, including flights and chauffeurs, accommodation for all Board and Shareholder attendees
- Read & analyze incoming correspondence/publication to ascertain their importance and distribution plan
- Review outgoing correspondence for accuracy
-Establish a plan to maintain all department files, records, ensuring confidentiality at all times
-Arrangement of business travel, including flights, accommodation, visas, appointments and itinerary
-Maintain and manage a calendar for the business head, including arrangement of appointments and providing supporting information for those meetings
-Submission of standard administrative forms on business unit’s behalf
-Submission of business reports to other department/area as required
- Assist in preparation of expense reports and reimbursement claims such as travel expenses, etc
- Preparation of draft correspondence for approval
Work with the Business Development Sales & Marketing to provide support to their activities.
Creating and enhancing the internal products tools (Presentation, Brochures, Profiles etc).
Creating any new Templates needed by the Dept.
Assist in researching and collecting information about potential sectors to be addressed by Sales team, developing an initial assessment of the needs of the prospect, the organization structure and decision makers, and the potential for the organization.
Upgrading Diploma both Language Arabic / English
3 yaers Diploma in translation
