System Engineer
King Abdulaziz University
مجموع سنوات الخبرة :18 years, 1 أشهر
Responsible for administrating and managing Hybird Cloud & virtualization systems, VMware vCenter & ESXi Hosts, Microsoft Azure, VMs, Data Stores, SAN Storages, SAN Switches, OS installation, Windows Servers, Linux,
Administrated SAN Storages, HP 3PAR Primera, EVA, MSA, Store Once, Microsoft Store Simple and Fujitsu ETERNUS, creating CPGs, Volumes & Partitions, configuring RAID, Metro Storage clustering, troubleshooting
Responsible for designing, creating, maintaining information security policies, standards, procedures and guidelines
Conducted IT Risk assessments of projects and process and provided recommendations and reports to Top Management
Managed Microsoft configuration manager system (SCCM), manage client and servers, Image Engineering, OS deployment and In-place Upgrade, installing Updates and software, reporting
Ensure a responsive service is provided to meet SLA’s including the management of resources and prioritization of workload
Recruited to work on and assign Help Desk Tickets and fulfill the lead technical support role for IT services and supported applications, including the tracking of all problems, updating and closing resolved tickets, authoring and publishing Knowledge Base articles, PC builds, Data analysis & other infrastructure & application maintenance tasks
Assisted the Senior IT Staff with all aspects of systems and ticket monitoring and escalations according to SLAs, telephone system administration, systems, patch management, PC image build and maintenance, documentation
Worked with users to identify their needs and the solutions to their needs within established IT standards, SLAs, policies, protocols, procedures and budget
Administrated help Desk related application - CA Unicenter Service Desk System, CA Unicenter Desktop and Server Management Suite, Captaris Right Fax System and HP Web Jet
Took lead technical role in creation, testing, maintenance/updates and deployment of standard Windows PC image and included drivers and standard application
Bachelor of Since in Information Technology (BScIT)