Chief Technical Officer
AWAL IT Services
Total years of experience :12 years, 10 Months
AWAL IT Services
Chief Technical Officer
Key Deliverables:
• Build the Technology strategy and contribute to business leads with clear influence on profitability of the company.
• Lead weekly meetings in maintaining and delivering sales revenue targets, by invoicing
customers on timely basis.
• Lead and develop the IT Enterprise Services strategy into capabilities that covers needed
Technology, datacenter, resources and processes.
• Manage project control office ensuring customer invoicing and steady cash flow by achieving
project milestones and delivery.
• Ensure effective management, continuous coaching and building the mindset of quality and operational excellence.
• Influence CAPEX and OPEX budgets to streamline enterprise resources and internal capacities.
• Increase margins by having a high P&L consciousness and excellent project management.
• Develop and fulfill system integration services and control their revenue recognition by hiring
right caliber, process re-engineering and training plans with vendors and suppliers.
• Develop the Cloud computing services and control their revenue recognition by having a solid
billing mechanism.
• Support AWAL's growth strategy by proactively measuring and monitoring effective and innovative technology practices and come up with competitive products and services.
• Develop the managed services sector and control their revenue recognition by having building
proactive SLA management.
• Leading the balance score card & KPI implementation and ensure a performance driven culture.
• Represent organization as CEO on his absence and member of the executive management team to the board.
• Contributed at a strategic level in high profitability margins of the company in the last three
years.
• Led strategic business transformation initiatives across the unit which represents almost 50% of the organization changing AWAL from an ISP to IT Services model.
• Instrumental in exceeding achievements of IT solutions planned revenue targets,
acknowledged for 13% more in 2010, for 11% more in 2011, 9% more in 2012 and 13% more in 2013
• Achieved IT solutions revenue growth, acknowledged as 33% in 2010, 60% in 2011, 70% in 2012 and 30% in 2013
• Made improvement in operations by enforcing project KPI's, access, review and analysis.
• Developed Business Services Road map that fulfills AWAL's competitive edge in Cloud Services.
• Developed unique AWAL service level agreements that meets specific customer KPI's and increased revenue stream by over 20%.
Manager - NOC Department
Key Deliverables:
• Ensure day and night coverage for the NOC environment so that the network infrastructure is
running effectively at all times which includes continuous monitoring of all services, and ensuring that every effort is made to restore service as quickly as possible in the event of an
outage.
• Coach and mentor NOC technicians to ensure that staff is working on issues as efficiently and accurately as possible in a team-oriented environment.
• Manage team to meet KPI's/SLA's and objectives for existing clients as well as new installations while providing hands-on leadership during network events and deployments.
• Develop, refine, and document NOC policies, processes, procedures, including training.
• Identify IT Governance and Implementation of Industry best practices.
• Work closely with other departments and customers on escalation of issues (Tier III) which
includes software releases/upgrades/requirements.
• Develop and report on metrics for the performance of the NOC and individual NOC employees,
including but not limited to MTTR, # of escalations, manageable/operations installations and tickets.
• Plan projects, training, objectives, timelines, deliverables and milestones for the NOC in a
quantifiable manner.
• Reduced customer outage and complaints by 80%.
• Created Service Map based on ITIL best practices model for AWAL - NOC.
Manager - Engineering Department
Key Deliverables:
• Building a datacenter facility that enables AWALNET of providing Technology for a sustainable
service.
• Adopt an operational model that insures flexible levels of service, datacenter facility standard and government model.
• Provide effective planning, coordination, and management program including datacenter
policies; financial management policies; datacenter infrastructure library; and space, power, and cooling capacity management tools.
• Building an effective maintenance program consisting of preventive and predictive maintenance
programs, vendor support, adequate resource
• Building and managing a redundant network that ensures a high level of availability for services
• Successfully negotiated and completed many IT infrastructure project for AWALNET
infrastructure includes and not limited to electro-mechanical facilities and IT.
• Confer with management, production, and marketing staff to discuss project specifications and procedures.
• Coordinate and direct datacenter infrastructure projects, making detailed plans to accomplish
goals and directing the integration of technical activities.
• Analyze technology, resource needs, and market demand, to plan and assess the feasibility of datacenter infrastructure projects.
• Plan and direct the installation, testing, operation, maintenance, and repair of facilities and equipment.
• Direct, review, and approve service design and changes.
• Recruit employees; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence.
• Managed to build a data center facility that can serves 2000 customers and generate over
SAR150 Million revenue.
Senior Systems Engineer
Key Deliverables:
• Increased ADSL accounts, leading to recognition as the foremost ADSL service provider in KSA.
• Administered billing system infrastructure: backup, recovery, batching, and performance
statistics.
• Tailored Service Provisioning configuration/activation requirements for networks and platforms.
• Developed web services interfaces for Inbound/Outbound integration with customer control
panels.
• Operating System expertise in Windows, Sun Solaris, Linux, and SQL Server.
• Programming language expertise in ASP, ASP.NET, XML, SOAP, and Java.
• Networking protocol expertise including LAN, SMTP, POP, TCP/IP, and DNS.
• Introducing the online payment gateway which has increased the revenue by 20%
• Increased ADSL account by expanding Business System portfolio by increasing customer base from 25000 to 180, 000.
• Reduced billing reporting time from 24 hours to 1 minute by redesigning the reporting system.
OTHER EMPLOYMENT DETAILS
Year Position Title Organization
2003-2004 BSS Engineer AWAL NET
2002-2003 Application Developer Ministry of Interior
• King Saud University 2001 Bachelors in Computer Science Major: Information Systems