Key Account Sales specialist
pack n move
Total des années d'expérience :10 years, 7 Mois
The Key Account Sales Specialist serves as a primary contact for assigned key accounts ensuring brands are represented in a professional, positive manner.
The Key Account Sales Specialist is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income.
The Key Account Sales Specialist must build and maintain a strong relationship with the client and responsible for overall customer satisfaction, the processing orders for company products and services, expediting and coordinating flow of work within or between internal departments.
The Key Account Sales Specialist responsiable for brings in new business from existing clients or contacts and will develop new relationships with potential clients.
Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Participate on behalf of the company in exhibitions or conferences
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share with internal teams
- Understand customer needs and offer solutions and support
- Organize and coordinate sales representatives schedules
- Research potential leads from business directories, web searches, or digital resources
- Receive and report on all sales leads
- Supervise sales representatives and assistants
- Answer potential customer questions and follow-up call questions
- Work with sales team when closing sales
- Track weekly, monthly, and quarterly performance, and sales metrics
- Meet all sales quotas and goals
- Assist sales representatives and team to meet and exceed goals
اHandle new order calls, follow up and complain calls. - Support the complaint handling team. -Manage a team of 20 agents in behalf of the supervisor. -Organize the team meeting, trainings and outings. - Train the team for the new promotions and products. - Support the quality assurance team and train the failed agents. -Stick to the company target regarding to the sales, quality and customer satisfaction. -Made a presentation of a project to improve the company applications which was totally accepted from the call center manager.
اHandle new order calls, follow up and complain calls. - Support the complaint handling team. -Manage a team of 20 agents in behalf of the supervisor. -Organize the team meeting, trainings and outings. - Train the team for the new promotions and products. - Support the quality assurance team and train the failed agents. -Stick to the company target regarding to the sales, quality and customer satisfaction. -Made a presentation of a project to improve the company applications which was totally accepted from the call center manager.
administration and information systems