Abdullah GH

• Supervised daily operations including staff scheduling, event coordination, and documentation management to ensure smooth business workflows.
• Implemented administrative policies and procedures, improving efficiency and compliance across departments.
• Maintained employee timesheets, attendance records, and supported payroll & expense tracking.
• Coordinated recruitment logistics including interviews and on boarding, enhancing HR support functions.
• Delivered customer service support, resolving inquiries and ensuring client satisfaction.
• Tracked operational KPIs, prepared performance dashboards, and reported insights to management for strategic decision-making.
• Analyzed daily workflows and introduced process improvements that reduced scheduling conflicts and improved staff productivity.

• Answered customer questions and inquiries.
• Creatively and proactively assisted customers, going the extra mile to ensure a wonderful community experience that increased player participation and sales.
• Coordinated team shifts, maintain records and reports
• Handled a variety of money transactions with accuracy and efficiency.
• Observed and guided players as they attempted to escape.
• Documented and communicated game, technical, and investigation issues to the technical staff.

• Received, issued, logged, updated, and maintained all project-related documentation including drawings, specifications, data sheets, and design calculations.
• Provided and controlled documentation flow, filing, archiving, and document handover activities for both head office and project sites throughout all phases of the project (Engineering, Procurement, Construction, and Commissioning).
• Reviewed all final documentation generated by project subcontractors, in both hard copy and electronic formats, to ensure all contractual requirements were met.
• Utilized FTP electronic servers and Microsoft Outlook applications for sharing project-related documents.
• Maintained day-to-day liaison with engineering teams and project document controllers to ensure efficient and effective control of all project documentation, whether generated internally or externally.
• Prepared reports, drafted official communications, and supported interdepartmental coordination with external stakeholders.
• Maintained accurate filing systems, photocopying, and general office organization to ensure smooth operations.
• Assisted with HR-related tasks such as collecting and filing employee timesheets, maintaining attendance records, and supporting recruitment logistics.
• Supported management in implementing administrative policies and procedures to improve efficiency and streamline operations.

• Researching travel options and presenting the best deals according to client requirements.
• Ensuring all bookings and reservations are processed accurately and in line with client requests.
• Responding promptly and in a friendly manner to all phone enquiries.
• Handling filing, photocopying, and general administrative duties.
• Building strong relationships with clients.
• Achieving branch, team sales, and profitability objectives.
• Negotiating corporate and best rates with hotels.
• Up selling relevant add-ons such as insurance, excursions, and currency.
• Monitoring bookings throughout the working day.