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تم إلغاء حظر المستخدم بنجاح
عبد الله جمال, Client Relations Officer

عبد الله جمال

Client Relations Officer·Zad Fintech

الكويت

بكالوريوس, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 0 أشهر

Client Relations Officer

فبراير 2026 - حتى الآن

Zad Fintech

محافظة العاصمة، الكويت •هجين

فبراير 2026 - حتى الآن

• Led client onboarding and KYC/AML verification for new investors, ensuring compliance with CMA Kuwait
regulations.
• Managed a high-value trader portfolio in Shariah-compliant U.S. equities, ETFs, and OTC instruments, serving
as the main contact for escalations and queries.
• Reduced transaction resolution time by improving coordination between operations, compliance, and trading
desk teams.
• Developed proposals and process improvement presentations, enhancing onboarding flow and lowering
complaint response times.
• Achieved high client satisfaction by proactively addressing deposit/withdrawal delays and service disruptions.
مجال الشركة:
الاستشارات المالية والاقتصادية

ClientRelations Officer

فبراير 2026 - حتى الآن

Zad Fintech

محافظة العاصمة، الكويت

فبراير 2026 - حتى الآن

• Led end-to-end client onboarding and KYC/AML verification for new investors, ensuring full compliance with CMA Kuwait
regulations and improving onboarding efficiency through streamlined documentation workflows.
• Managed a high-value trader portfolio across Shariah-compliant U.S. equities, ETFs, and OTC instruments, serving as the
primary point of contact for escalations and consistently delivering high client satisfaction scores through proactive, personalised
relationship management.
• Coordinated between operations, compliance, and the trading desk to reduce transaction resolution time, and developed process
improvement proposals that measurably lowered complaint response times and minimised deposit and withdrawal delays.
مجال الشركة:
الاستشارات المالية والاقتصادية

Sales Executive

فبراير 2015 - أغسطس 2025

Zain Company For Telecommunication

محافظة العاصمة، الكويت •هجين

فبراير 2015 - أغسطس 2025

Delivered end-to-end customer service and sales support in a high-volume telecom environment
Guided customers through service setup, account activation, and plan inquiries
Resolved technical and operational issues eficiently
Consistently exceeded sales targets.
Supported team objectives in a fast-paced environment
Demonstrated strong adaptability, fast learning ability, and bilingual communication
مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المبيعات

Telesales Agent

فبراير 2015 - أغسطس 2025

Zain Telecom

حولي، الكويت

فبراير 2015 - أغسطس 2025

Guided customers through service setup, account activation, and plan inquiries
مجال الشركة:
الاتصالات والشبكات

Telesales Agent

فبراير 2015 - أغسطس 2025

Zain Telecom (Contractor)

الكويت، الكويت

فبراير 2015 - أغسطس 2025

• Supported clients in the smooth setup of IT services, ensuring an efficient onboarding journey that aligns with best practices.
• Streamlined account activation processes, significantly boosting customer satisfaction and loyalty.
• Proactively resolved technical issues, showcasing strong analytical skills and meticulous attention to detail.
• Delivered clear and concise communication to clients, building strong relationships and trust.
• Utilized in-depth knowledge of IT products to educate clients, empowering them to make informed purchasing decisions and enhancing overall sales effectiveness.
مجال الشركة:
الاتصالات والشبكات

Customer Service Agent

فبراير 2015 - أغسطس 2025

Zain Contact Centre

الكويت، الكويت

فبراير 2015 - أغسطس 2025

• Delivered end-to-end customer service and sales support in a high-volume
telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual
communication
مجال الشركة:
الاتصالات والشبكات

sales Executive & Customer Experience

فبراير 2015 - أغسطس 2025

Zain

محافظة العاصمة، الكويت •هجين

فبراير 2015 - أغسطس 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom
environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
مجال الشركة:
الاتصالات والشبكات

Sales Executive & Customer Experience Specialist

فبراير 2015 - أغسطس 2025

Zain Telecommunications

محافظة العاصمة، الكويت

فبراير 2015 - أغسطس 2025

• Consistently exceeded monthly and quarterly sales targets in a high-volume retail environment serving thousands of subscribers
annually, driving bundle adoption, ARPU growth, and strong repeat customer engagement through strategic upselling and
cross-selling.
• Managed complete customer servicejourneys including SIM activation, plan migrations, device setup, and account management,
maintaining low escalation rates and contributing to sustained branch-level NPS improvement.
• Coached and onboarded new team members on CRM workflows, product knowledge, and complaint-handling best practices,
while serving a diverse international customer base bilingually in Arabic and English.
مجال الشركة:
الاتصالات والشبكات

Contact Centre Agent

يناير 2015 - يناير 2025

Zain

الكويت، الكويت

يناير 2015 - يناير 2025

Guided customers through service setup, account activation, and plan inquiries
مجال الشركة:
الاتصالات والشبكات

Customer Service Agent

يناير 2015 - يناير 2025

Zain - Kuwait

محافظة العاصمة، الكويت

يناير 2015 - يناير 2025

• Delivered end-to-end customer service and sales support in a high-volume
telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual
communication
مجال الشركة:
الاتصالات والشبكات

Customer Service Agent

يناير 2015 - يناير 2025

Zain Contact Centre,

محافظة العاصمة، الكويت

يناير 2015 - يناير 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
مجال الشركة:
الاتصالات والشبكات

Telesales Executive & Customer Experience

يناير 2015 - يناير 2025

Zain - Kuwait

محافظة العاصمة، الكويت

يناير 2015 - يناير 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom
environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
مجال الشركة:
الاتصالات والشبكات

Sales Executive & Customer Experience

يناير 2015 - يناير 2025

Zain

محافظة العاصمة، الكويت •هجين

يناير 2015 - يناير 2025

• Delivered end-to-end customer service and sales support in a high-volume telecom environment
• Guided customers through service setup, account activation, and plan inquiries
• Resolved technical and operational issues efficiently
• Consistently exceeded sales targets.
• Supported team objectives in a fast-paced environment
• Demonstrated strong adaptability, fast learning ability, and bilingual communication
مجال الشركة:
الاتصالات والشبكات

Sales Executive & Customer Experience

يناير 2015 - يناير 2025

Zain - Kuwait

محافظة العاصمة، الكويت

يناير 2015 - يناير 2025

• Consistently exceeded monthly and quarterly sales quotas across a high-volume retail environment serving
thousands of subscribers annually
• Guided customers through end-to-end servicejourneys including SIM activation, plan migrations, device
setup, and account management — achieving strong repeat customer engagement
• Resolved complex technical and billing disputes efficiently, maintaining low escalation rates and contributing
to branch-level NPS improvement
• Identified upsell and cross-sell opportunities during service interactions, contributing to bundle adoption and
ARPU growth
• Mentored newteam members on product knowledge, CRM workflow, and complaint handling protocols in a
fast-paced retail environment
• Operated bilingually (Arabic/English) to serve a diverse international customer base across the Kuwait market
مجال الشركة:
الاتصالات والشبكات

Sales Executive & Customer Experience

يناير 2015 - يناير 2025

ZAIN

محافظة العاصمة، الكويت

يناير 2015 - يناير 2025

• Consistently exceeded monthly and quarterly sales quotas across a high-volume retail environment serving
thousands of subscribers annually
• Guided customers through end-to-end servicejourneys including SIM activation, plan migrations, device
setup, and account management — achieving strong repeat customer engagement
• Resolved complex technical and billing disputes efficiently, maintaining low escalation rates and contributing
to branch-level NPS improvement
• Identified upsell and cross-sell opportunities during service interactions, contributing to bundle adoption and
ARPU growth
• Mentored newteam members on product knowledge, CRM workflow, and complaint handling protocols in a
fast-paced retail environment
• Operated bilingually (Arabic/English) to serve a diverse international customer base across the Kuwait market
مجال الشركة:
الاتصالات والشبكات

التعليم

Arab Open University - Kuwait

أغسطس 2018

أغسطس 2018

بكالوريوس، Marketing

الكويت

Arab Open University - Kuwait

أغسطس 2018

أغسطس 2018

بكالوريوس، Computer

الكويت

Arab Open University - Kuwait

أغسطس 2018

أغسطس 2018

بكالوريوس، Computer Science

الكويت

AOU, (TheOpenUniversity,UK)2018

أغسطس 2018

أغسطس 2018

بكالوريوس، Computer Science

الكويت

Arab Open University - Kuwait

أغسطس 2018

أغسطس 2018

بكالوريوس، computer

الكويت

Arab Open University (AOU)– The Open University

أغسطس 2018

أغسطس 2018

بكالوريوس، Computer Science

المملكة المتحدة

Arab Open University - Kuwait

أغسطس 2018

أغسطس 2018

بكالوريوس، Computer

الكويت

Aou (Arab Open Unversity)

يونيو 2018

يونيو 2018

بكالوريوس، IT ( information Technology )

الكويت

My goal is to gain experience my it bachelor degree which at the moment I have none .I'm willing to learn no matter what and more interested in cyber security field
عرض المرفق

AOU (The Open University

يونيو 2018

يونيو 2018

بكالوريوس، Computer Science

الكويت

Arab Open University

يناير 2018

يناير 2018

بكالوريوس، Information Technology

الكويت

عرض المرفق

Arab Open University

يناير 2018

يناير 2018

بكالوريوس، Information

الكويت

عرض المرفق

AOU (The Open University, UK)

يناير 2018

يناير 2018

بكالوريوس، Computer Science

الكويت

Arab Open University - Kuwait

يناير 2018

يناير 2018

بكالوريوس، Computer Science

الكويت

AOU (The Open University

يناير 2018

يناير 2018

بكالوريوس، Science

الكويت

Arab Open University - Kuwait

يناير 2018

يناير 2018

بكالوريوس، Computer Science

الكويت

AOU(TheOpenUniversity,UK)

يناير 2018

يناير 2018

بكالوريوس، Computer Science

الكويت

Arab Open University - Kuwait

يناير 2018

يناير 2018

بكالوريوس، Bachelors degree in computer science

الكويت

Arab Open University - Kuwait

يناير 2018

يناير 2018

بكالوريوس، Computer

الكويت

AOU, (The Open University

ديسمبر 2016

ديسمبر 2016

بكالوريوس، Computer Science

المملكة المتحدة

Skills

Administration
Expert
Administration
Expert
Customer Care
Expert
Customer Care
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
LINKEDIN
Intermediate
LINKEDIN
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
GOOGLE APPLICATIONS
Intermediate
GOOGLE APPLICATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
STRUCTURED PROGRAMMING
Intermediate
STRUCTURED PROGRAMMING
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
GOOGLE ADS CERTIFICATION
Intermediate
GOOGLE ADS CERTIFICATION
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONCEPTUAL DESIGN
Intermediate
CONCEPTUAL DESIGN
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES OPTIMIZATION
Intermediate
SALES OPTIMIZATION
Intermediate
BUSINESS TO CONSUMER
Intermediate
BUSINESS TO CONSUMER
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
DIGITAL LITERACY
Intermediate
DIGITAL LITERACY
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
CERTIFIED MANAGEMENT ACCOUNTANT
Intermediate
CERTIFIED MANAGEMENT ACCOUNTANT
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

الشهادات
Foundation of Digital Marketing & E-commerce
Foundation of Digital Marketing & E-Commerce
Foundation of Digital Marketing & E-commerce
Marketing &
Foundation
Google Digital Marketing & E-commerce, Google Verify Certificate
& E-commerce Foundations
Digital Marketing & E-commerce
Google Certified
🔗VerifyCertificate
Foundations of Digital Marketing & E commerce
Google Certified
🔗VerifyCertificate
Foundations of Digital Marketing & E commerce
🔗Verify Certificate
Google Certificate in Foundations of Digital Marketing & E-commerce Google

الهوايات

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