محمد عبد الله خان

My current job since January 2024
Developed and executed lead-generation strategies across social media platforms, increasing leads by 30%. Managed and optimized campaigns on Google, Facebook, Instagram, and YouTube.

As a Customer Care Specialist at IBEX, I was responsible for managing customer support for the Careem Dubai campaign. My role involved directly assisting customers with ride-hailing queries, resolving issues related to bookings, payments, and technical difficulties, and ensuring a smooth and efficient experience for Careem users. I developed strong communication and problem-solving skills by handling high volumes of customer inquiries via phone, email, and chat, while adhering to service level agreements (SLAs) and maintaining a customer-first approach.

Additionally, I collaborated with team members to improve support processes and contributed to enhancing overall customer satisfaction and loyalty within the campaign.

Managed Shopify and Amazon stores, boosting sales through targeted marketing campaigns. Led inventory control, pricing strategies, and product listings, ensuring smooth operations and optimal sales performance.