Call center Agent
emirates
Total years of experience :5 years, 4 Months
Call center Agent
December 2011 - March 2012 .
My duties were divided into
• To answer inbound calls as well as assist customers who have specific inquiries
• To Build customer's interest in the services and products offered by the company
• To Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer/prospective customer
• Follow up the calls of the client with staff on duties which includes arranging the transport, filling up paperwork, doing checks on credit references as well as liaising with other departments
Dubai Bank. Dubai, U.A.E
Client Relationship Officer
January 2008 - March 2011 .
My duties were divided into
• Respond promptly to customer inquiries. Process orders, forms, applications and requests.
• Deal directly with customers, by telephone, electronically or face to face.
• Visit customers to provide a one-to-one service and advice on potential financial solution
• To grow customer portfolio size by deepening existing customer relationships to generate more income
• Retain existing highly valuable customers in order to grow share of wallet with the bank through relationship
• To give Advice on all bank products collaborate with product specialist from various business units / value streams to design specific offers made to customers based on their feedback and needs
• Analyze financial requirements of customer and match with bank products offerings
• Record details of inquiries, comments and complaints. Record details of actions taken manage administration.
• Communicate and coordinate with internal departments & follow up on customer interactions.
Emirates NBD. Dubai, U.A.E
Branch Operations Supervisor
October 2005 - June 2007
My duties were divided into
• To manage retail branch operations
• To maintain banking security controls.
• Sending clearing to central Bank through Image Cheque Clearing Systems ICCS
• Carry out routine banking audits and control
• Provide teller services to meet customer demands.
• Perform necessary procedures to attract new customers
• Offer new products and services to existing and new customers.
• To analyze the loan application presented by the client and to understand the potential risks.
• Maintain timely and accurate preparation of loan closing documents.
• Verify the Chq's and authorize it for payments
• Solve consumer enquiries and deal with complaints efficiently and courteously
• Provide highly personalized service that built and strengthened customer's relationships.
• Respond to a wide range of customer inquiries and swiftly resolved problems.