Technical Support Engineer
GRUNDFOS PUMPS
Total years of experience :13 years, 3 Months
Responsibilities:
• Support the sales process inside the Company y the following means.
• Check the received inquiries request for quotations (RFQ) prepare the commercial (quotation) and technical offers (Submittal, Compliance sheet, ..etc.)
• Provide the support for making the communication with the Product management team and Manufacturing Factories for more technical clarifications.
• Check the orders before booking, process this orders for booking in the system, and give a clean PO for the supply Chain department for final booking.
• Develop the dealers and customers with trainings.
• Open the market for the company products, specially the industrial sector.
• Plan to extend the market share and provide services for our customer all over KSA.
• Searching for new clients who could benefit from our products.
• Travelling to visit potential clients
• Managing and interpreting customer requirements
• Preparing reports for head office
• Supporting marketing by attending trade shows, conferences and other marketing events
• Leading a team from drafters and workshop technician.
• Making quotations and technical submittal and compliance data sheets.
• Achieved 120% sales from the target in 2012, my first year.
• Achieved 140% sales from the target in 2013.
• Also responsible for the collection and closing the financial issues for every deal.
• Guiding the workshop team for the work execution during manufacturing and assembling process.
• Searching for new clients who could benefit from our products.
• Visiting contracting companies to generate new inquires and submit technical and financial offers meet with consultants and discuss with them deeply in the technical details and submit compliance sheets.
• Solving clients’ problems and advising them about the suitable solution for their cases.
• Design and Development of an Omni-directional Treadmill (ODT) and creating model from the ODT with dimensions of (1.5 m x 1.5 m), effective surface area are 0.5 x 0.5 m.
• The Omni-Directional Treadmill (ODT) is a revolutionary device for locomotion virtual environments. The device allows its user to walk in any direction. It is the first generation built for this purpose for the VR laboratory in Ain Shams University. We first describe the device in terms of its construction and operating characteristics. We then provide an analysis consisting of a series of locomotion and maneuvering tasks on the ODT. We observed user motions and system responses to those motions from the perspective of a small model. We conclude two primary parts of the ODT are its tracking system and machine control mechanism for centering the user on the treads. The tracking is carried out by the Wii mote connected to Lab view program.
Training Concerning all company pipe lines operation and maintenance mechanically and electrically
The Training was concerning all the facilities were existing in Toshka.
The Training was about technical supporting, problem solving and try to get the employs satisfaction with the fast and accurate problem solving.
These 7 courses, Cover the most essential Sales skills: Effective Business Communications, Fundamentals of Business Management, Customer Service, Home Business, Motivation, Negotiating, Time Management Fundamentals. Main Sub-Courses: - Communication Fundamentals - Customer Service - Fundamentals of Business Management - Home Business - Motivation - Negotiating - Time Management Fundamentals
(ASU) Ain Shams University, Cairo, Egypt B.sc. in Mechanical Engineering in Mechatronics systems Specialization years Grade: Good Final Year Project Grade: Excellent Project name : Omni-Directional Treadmill Project was carried out for the Virtual Reality Field