2nd line field support engineer
Diyar United Company
Total years of experience :12 years, 0 Months
•Operating systems: Windows (98, 2000, XP, Vista, Seven, Eight), basic knowledge of UNIX and Linux.
•BMC software creating tickets, replying incidents and reporting.
• Installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards.
• Printer troubleshooting, Installation, configuration, maintain, and troubleshoot end‐user workstation and related hardware and software in order to deliver required desktop service levels.
•Perform on-site analysis diagnosis and resolution of complex problems of end-user and recommend and implement corrective solutions.
•Configure various hardware devices and installation of drivers
•Office productivity.
Installation and troubleshooting of IP CCTV Cameras (POE)