عبدالله مقدادي

Responsible for all aspects of operations at the hotel
Provided leadership and strategic planning to all departments
Maximized operations and guest satisfaction
Worked closely with hotel owners and stakeholders
Managed profitability and guest satisfaction measures
Led hotel team to deliver excellent guest experience
Managed revenue and developed sales strategies

. Ensure Outstanding customer care at all times.
. Maintains a friendly, cheerful and courteous demeanor at all times.
. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
. Supervise daily shift process ensuring all team members adhere to SOP.
. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
. Adhere to company credit limit / floor limit policies.
. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
. Assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
. Cross Check all billing instructions are correctly updated
. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
. Performs other duties as assigned, requested or deemed necessary by management.
. Ensure Front office log book and hotel log book is always updated and actioned upon.
. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
. Participate in hotel committees and task force assignments.
. Assist all departments in servicing the guests during high volume periods.
. Takes responsibility in the absence of the Duty Manager / Front office manager
. As a supervisor i am a role model, sharing your expertise and continually inspiring the front office team.

. Ensure Outstanding customer care at all times.
. Maintains a friendly, cheerful and courteous demeanor at all times.
. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
. Supervise daily shift process ensuring all team members adhere to SOP.
. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
. Adhere to company credit limit / floor limit policies.
. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
. Assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
. Cross Check all billing instructions are correctly updated
. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
. Performs other duties as assigned, requested or deemed necessary by management.
. Ensure Front office log book and hotel log book is always updated and actioned upon.
. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
. Participate in hotel committees and task force assignments.
. Assist all departments in servicing the guests during high volume periods.
. Takes responsibility in the absence of the Duty Manager / Front office manager
. As a supervisor i am a role model, sharing your expertise and continually inspiring the front office team.

. Ensure Outstanding customer care at all times.
. Maintains a friendly, cheerful and courteous demeanor at all times.
. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
. Supervise daily shift process ensuring all team members adhere to SOP.
. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
. Adhere to company credit limit / floor limit policies.
. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
. Assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
. Cross Check all billing instructions are correctly updated
. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
. Performs other duties as assigned, requested or deemed necessary by management.
. Ensure Front office log book and hotel log book is always updated and actioned upon.
. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
. Participate in hotel committees and task force assignments.
. Assist all departments in servicing the guests during high volume periods.
. Takes responsibility in the absence of the Duty Manager / Front office manager
. As a supervisor i am a role model, sharing your expertise and continually inspiring the front office team.

Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
File room keys ( only for manual room key hotels)
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures.Courier Mail Register
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.

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