Client Manager - Sales
CCRE (Clever Choice Real Estate)
Total des années d'expérience :14 years, 10 Mois
•Improve CCRE’s services, marketability and profitability by identifying market opportunities; •Develop, retain, and maintain business relationships with current customer’s while generating new prospective ones to expand CCRE business and services;
•Relationship Nurturing: work with developers/clients to build lasting relationships to increasing CCRE’s market presence;
•Lead Generation - Formulate marketing programs for new & existing accounts with a primary mission of bringing high quality sales opportunities; •Improve current products while researching other new products to remain current on industry trends, market activities, and competitors;
•Generate new opportunities (open doors) with Developers/clients using a variety of approaches; •Maintain professional and technical knowledge by reviewing professional publications, establishing personal networks; and benchmarking state-of-practices.
•Supply management with oral and written reports on customer needs, problems, interests competitive activities, and potential for new products and services;
•Discover the needs of clients, offer solutions, handle objections & close deals;
•Develop, retain, and maintain business relationships with current customers while generating new prospective ones to expand Primera Real Estate business and services;
•Liaison with clients to ensure their satisfaction;
•Conduct business reviews to ensure clients are satisfied with our products and services;
•Alerting the sales team to opportunities for further sales within key clients;
•Generate a network of developers/clients to be on top of the market opportunities and to build lasting relationships;
•Assist in developing and implementing plans for lead generation/nurturing;
•Maintain professional and technical knowledge by reviewing professional publications, and establishing personal networks;
•Oversaw marketing campaigns and identified potential areas for growth;
•Supply management with oral and written reports on customer needs;
•Build rapport with clients, discover their needs, offer solutions, & close deals;
•Generate new opportunities (open doors) with developers/clients using a variety of approaches, including: research, 3rd party resources, cold calling and emails;
•Initiate sale cycles with developers/ clients, qualifying leads for our sales team;
•Liaison with clients to determine viability of their inquiries forwarding them to respective realtors to handle;
•Oversaw marketing campaigns identifying potential areas for growth;
•Identify potential clients, buyers, sellers, landlords and tenants in the company’s database; •Represent the company through all interactions both inbound or outbound client;
•Assist and consult clients by updating them on accurate market information;
•Handle all leads efficiently and within the set protocols of the company;
•Prepare weekly summary reports supplying management about customer needs, problems and Interests;
•Generate lists of properties compatible with buyer requests and needs;
•Generate leads, attract new prospects, and close deals;
•Identify and select reputable and safe carriers for freight services;
•Negotiate contracts and pricing;
•Improve company’s services, marketability and profitability by identifying market opportunities; •Provide shipping quotes, book orders with carriers and track status of loads;
•Collaborate with shippers, carriers and dispatchers to manage scheduled collections and drop-off’s;
•Keeping accurate records of relevant activities;
•Update management on status of shipments, assisting them with other inquiries;
•Maintain current knowledge of market trends in transportation marketplace;
•Analyses communication needs of customer and consults with staff engineers regarding technical problems;
•Training establishment personnel in equipment use, utilising knowledge of electronics and product sold;
•Recommends equipment to meet customer requirements, considering saleable features, such as flexibility, cost, capacity, and economy of operation;
•Negotiates terms of sale and services with customer;
•Met personal sales goals ranging between €700, 000- €1, 250, 000 a month depending on the season;
•Identified marketing opportunities by identifying consumer requirements, defined market, competitor's share and competitor's strengths and weaknesses;
•Provided exemplary customer service;
•Improved product marketability and profitability by identifying, and capitalizing on market opportunities;
•Developed a sales-focused store-department, ensured that the staff in my department are thoroughly trained, oriented helping them achieve company expectations;
•Contributed to a positive team environment in the store; •Performed troubleshooting and implemented solutions when unforeseen situations arise;
•Resolved customer complaints;
•Shared product knowledge with customers while making personal recommendations;
•Delivered excellent customer service;
•Addressed customer service and resolved complaints;
•Assisted in recruiting and training new staffs. Reorganised the sales floor to meet company demands:
•Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts;
•Maintained daily record of all transactions. Trained staff to deliver outstanding customer service;
•Determined staff promotions and demotions;
•Compile and maintain a database of international and local donor organizations (international foundations, bilateral and multilateral agencies and private corporations offering donations); •Regularly monitor donor websites and identify and inform donor opportunities matching the work of the organization;
•Maintain a website and regularly update it with information about organization’s work;
•Assist the Director in writing concept notes, project ideas and project proposals and ensure their timely submission;
•Undertake independent research in finding alternative resources for long-term sustainability of the organization;
•Assist the Director in developing business plans to generate income from various sources. •Undertake online research and build contacts with potential individual donors and raise funds for the activities of the organization;
•Maintain relationships with existing donors and respond to their requests regularly and keep updating them about the work of the organization; Improve and develop communications material for the organization such as brochure, website, annual report, poster;
•Organize or provide assistance in organizing any fundraising events for the organization Suggest other innovative ideas for effective resource mobilization;