System Administrator,(MCITP-EA,MCSE,MCSA,MCTS)
Mobily - Etihad Etisalat
Total years of experience :15 years, 8 Months
-Work for Mobily Hosted Managed Server (HMS) Solutions & Datacenter Operations.
-Provide level 2 support for Mobily Data Solutions & Cloud related tasks.
-Fully support the requirement of Physical & Virtual Server Infrastructure (VMware vSphere).
-Support the VMWare Vshpere 5 Infrastructure includes ESXi, Vmotion.
-Manage the Cisco UCS Server in the Data Center Environment.
-Installing Microsoft products i.e. - Windows Server, Hyper-V, System Center Suite, Exchange & SQL for the customer requirement.
-Support Online and onsite Support for Customer using Different OS.
-Manage the Hosted Server using Different OS Windows 2003, 2008 R2 and 2012.
-Provisioning Dedicated/Virtual Servers of Microsoft Windows.
-24x7 Support for Hosted Managed Services Support with strict SLA.
• Manage File/Print Server with all NTFS Access control.
• Administrator duties on managing DHCP Servers, DNS Servers & Hyper-V Server in both Data center (Jeddah & Riyadh)
• Terminal Server support Business Financial Software.
• Maintain offline Backup using Arc Serve software for Jeddah & Riyadh sites Servers.
• Manage Active Directory users account and Groups.
• Admin PBX IP Phone Server and Desktop user support
• Coordinates and conducts user support and training.
• Identifies innovative solutions to business issues in technical
development.
•Managing the Company IT Infrastructure and Supporting 120 users Remotely in Jeddah and Riyadh sites
• Voice support and remote support
• Connect Multiple Network
• Support to DHCP Server, DNS Server, FTP Server
• Support to Wireless Networking
• An IT Professional with experience in management capacity accountable of handling IT Operations and Well versed with the configuration of Microsoft Severs and TCP / IP configuration.
• Proven ability in improving operations, enhancing business growth by setting-up infrastructures, handling project management and service delivery.
• Well versed with the concepts of ITIL application life cycles.
• Deft in managing operating system, network & applications with experience in configuring / troubleshooting various hardware and software related issues.
• Good Troubleshooting and Communication Skills.
• Call Logging & Assignment: Answer incoming support calls (email, telephone calls, voice-mail or in person) and accurately
identify, diagnose, prioritize, log and dispatch the service requests.
• Diagnose desktop/laptop/network hardware and software problems by asking accurate, concise questions in a professional and timely manner. Troubleshoot issues as 1st/2nd level support.
• Refer more complex problems to 3rd level support personnel as defined in the help desk business processes.
• Experience on Windows operating system (2003, , WinXP)
• Administrating Windows 2003 Server
• Extensive Knowledge and hands on experience in DNS, DHCP, Group Policy configuration
• Experience in Active Directory Planning, Administration, Implementation.
• Managing (Plan, Configure, Implement, Troubleshoot) Microsoft Exchange 2003/2007
• Managing Microsoft ISA Server 2004/2006
• Installing and configuring computer hardware operating systems and applications.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve
issues.
2009 Associated Degree in Information Technology, American College, Dubai, UAE.
2004 High School Diploma, Al Shulaa School, Sharjah, UAE.