Operations Manager- Facilities Management and City Maintenance
NEOM - EFS
مجموع سنوات الخبرة :16 years, 10 أشهر
• Successfully managed day-to-day operations of EFS & NEOM Facility Management & City
Maintenance Projects, ensuring 24/7 best-in-class service delivery with a remarkable 95% satisfaction rate.
• Recognized as a three-time Employee of the Month award winner & Promotion in a year.
• Developed and implemented policies, reporting procedures, and strategies to monitor, assure, and
maximize the quality-of-service delivery.
• Directed and led in-house teams, supervisors, and external contractors in routine activities, assignments,
reporting, and guidance across all departmental sections
• Organized and delivered high-standard Facility Management & cleaning services for all NEOM Municipal Affairs
regional offices, public facilities buildings, and rest areas, covering maintenance, cleaning, HSE, CAFM,
and PPMs.
• Managed city maintenance mega projects, operations & maintenance services covering all NEOM
regions -26, 500 km², (landscape, hardscape, parks, public realm, sidewalks, center medians & electrical
street lighting systems).
• Conducted stakeholder meetings & site visits/inspections to ensure ground implementation & controls.
• Aligned internal and external teams and departments for smooth and efficient operations.
• Multiple contract mobilization, all services inductions, handovers, resources utilization & deployments.
• Controlled procurement & logistic activities in order to minimize the cost with quality standards.
• Effectively handled escalations, conflicts, complaints, and resolved issues.
• Ensuring proper reporting & implementation of SOPs.
• Successfully managed a major construction project, DLP & facility services of Sanctuary Falls, consisting of 97 luxury villas, along with handling client’s relation, expectations & service standers.
• Developing facility programs, scheduling routine services, planning preventive maintenance(PPM).
• Maintaining & ensuring the ambiance, decorum, safety, and security of the properties/community.
• Overseeing all the operations of the entire project cycle & luxury residential community, construction, finishing, property handover, managing defects liability period (DLP) & facility services.
• Involved in critical project planning, contract negation, costing & timelines, sourcing & execution.
• Supervising main contractor “China State”, sub-contractors, vendors, technical managers & teams (Civil, MEP, Joinery, Landscaping etc.).
• Interface & first point of contact for any complaint, DLP request, issues or discrepancies arising from clients, contractors, consultants or between various departments.
• Prepared villas till handover stage, attended handover meetings with owners.
• Ensured all the installations are as per approved designs while handing over the properties, rectification of defects during DLP.
• Controlled & minimized costs up to 30% by optimal utilization of resources, verification of BOQ’s, quotations & day worksheets, division of workload.
• Attend to employees’ grievances, resolving conflicts and issues.
• Oversee contractors’ quality of work & services to maintain the villas standard & site status, providing a quality living environment.
• Any additional task assigned by Director Operations.
● Effectively managed overall operations, including property and facility management, bookings,
housekeeping, maintenance, contracting, outsourcing, and guest relations and support.
● Monitoring, controlling & leading all the supervisors & teams' daily activities, assigning tasks,
scheduling services.
● Developing the strategies to overcome routine challenges, arranging & providing appropriate
solutions.
● Meeting all stakeholders, department respective supervisors to ensure ambience, cleanliness,
maintenance, service readiness, staff grooming & hospitality culture.
• Aligning the coordination between departments & providing appropriate & timely resolution
● Resource planning, recruiting, interviewing, hiring, downsizing, training & motivation.
● Handling routine inquiries & complaints, developing the highest level of comfort & trust with clients.
● Visiting sites & properties, conducting routine inspections to maintain luxury standards.
● Attend to employees’ grievances, resolving conflicts and issues.
● Oversee staff & contractors’ quality of work & services to maintain the standards & providing a
quality living environment.
• Successfully managed the overall facilities, ambiance and safety of "Yasmin Village" consisting of 12 (G+6) buildings, 620 apartments, gardens, lakes, parking, mosque and a community center.
• Developed & scheduled FM program to organize & monitor all the routine services & preventive maintenance tasks including MEP, HVAC, civil & joinery, lifts servicing, cleaning & pest control.
• Built long term relation with all the corporate & individual clients by addressing their issues and complaints as per defined service standards.
• Supervised the maintenance and customer services team, oversee daily service requests/complaints & inspections, verifying quotations, ensured timely rectification & quality control.
• Ensured the efficient utilization of facility maintenance supervisors & labor staff.
• Involved in outsourcing and finalizing service level agreements(SLA), ensured the services are as per defined agreements (lifts, sliding doors, fire safety systems, CCTV).
• Negotiated contracts to optimize delivery and cost saving, calculate and compare costs for goods and services to maximize cost-effectiveness.
• Planned and executed the renovation of buildings' interiors & exteriors, paints, tiles marbles, lighting.
• Oversee facility modifications, including obtaining estimates on equipment, labor, materials and other related costs and requirements
• Managed the procurement & logistic activates in order to minimize the cost with quality standards.
• Scheduled required routine maintenance and servicing of all the machines, equipment; controlling and monitoring the usage compliance with the manuals.
• Successfully organized & completed 4 Major Construction Projects along with the facility operations of the community, consisting of 90 residential villas and 7 commercial building with one of the biggest society developers” Bahria Town”.
• Controlling the Project order-cycle, team management, designing & monitoring the framework to track delivery against desired goals, maximizing resources productivity, improving policies & procedures, macro, and micromanagement to minimize costs.
• Maintained the security, ambience and decorum of the community as per defined standards and to ensure the routine services & preventive maintenance.
• Aligning all the stakeholders including technical/project managers, teams (civil, joinery, MEP, glass & aluminum), contractors and vendors, resources & material allocation.
• Vendors/suppliers selection, outsourcing, negotiating & contracting by ensuring quality standards.
• Managing supply-chain department, procurement & logistics, delivery & storage of material, inventory control & warehousing.
• Oversee employees’ disciplines and their compliance with company policies, supervising project coordinators, technical teams, labor, assigning responsibilities.
• Managing staff houses, team’s movement, their accommodation & facilitation.
• Legislation with related government authorities for required approvals & legal proceedings.
• Successfully acquired and completed 23 Private & Commercial Building Construction Projects.
• Projects coordination, planning & costing, contracting/outsourcing & execution
• Providing accurate real estate & construction consultancy according to changing market situation.
• Outsourcing & contracting vendors/contractors to ensure satisfactory standards of service.
• Selection of required teams such as engineers, masonry contractors, carpenters.
• Organizing technical team/labor forces involved in the construction process to manage the order cycle.
• Supply-chain management, procurement, logistics & storage of quality material.
• Dealing with legal issues & coordination with cantonment boards.
• Composing & providing updated reports on the status of implementation against goals and objectives to the management.
• Official property maintenance, rentals/billing & taxes, security & safety, staff houses, vehicles maintenance & logbooks, updating records for all the contracts and transactions.
I am the Class Representative throughout my Degree and the controller my class.This is a continuous award for me that proves that i am the best in my class.Have got 70 percent marks.The aggregate is2.77.