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Abdullah wazeer maher, Business Development Manager & Growth Strategist

Abdullah wazeer maher

Business Development Manager & Growth Strategist·Flow HCM

Saudi Arabia

Bachelor's degree, Fine Arts

Work experience

Total years of experience: 13 years, 5 months

Business Development Manager & Growth Strategist

August 2025 - Present

Flow HCM

Riyadh, Saudi Arabia

August 2025 - Present

Leadingthe end-to-end sales cycle for HCM solutions across KSA, UAE, Qatar, and Oman.
Driving GTM strategy, lead generation, demos, proposals, negotiations, and deal closures.
Acting as a strategic advisor to HR Directors and C-level executives on Saudi labor law and GOSI
compliant HCM solutions.
Coordinating with product and implementation teams to ensure smooth onboarding, high adoption,
and renewals.
Identifying upsell and expansion opportunitieswithin the Saudi and regional client base.
Company industry:
Human Resources Outsourcing

business manager

June 2025 - Present

impetus systems

Riyadh, Saudi Arabia

June 2025 - Present

Company industry:
Software Development
Job role:
Management

customer support supervisor

January 2023 - Present

snoonu

Karachi, Pakistan

January 2023 - Present

T&D
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

supervisor customer service Arabic

December 2022 - Present

Snoonu

Al Wakrah, Qatar

December 2022 - Present

Live chats and outbound calls for +Handling VIP social media cases +trainer. How to effectively communicate with customers.
Company industry:
Internet & E-commerce
Job role:
Management

Operations Manager – KSA / Customer Success Lead

January 2024 - January 2025

eZhire – Car Rental App,

Riyadh, Saudi Arabia

January 2024 - January 2025

Managed high-volume inbound and outbound sales, customer support, and operational workflows
across KSA.
Oversawthe complete customer lifecycle from booking and deliveryto billing and dispute resolution.
Acted as the primaryArabic-speaking escalation pointforVIP and enterprise customers.
Coordinated with vendors to ensure SLAcompliance and service consistency.
Improved customer satisfaction and retention byoptimizing operational processes.
Company industry:
IT Services

Customer Support Supervisor & Trainer

October 2022 - January 2024

Snoonu – All-in-One Delivery App,

Doha, Qatar

October 2022 - January 2024

Led and trained a 45+ member customer support team handling live chat, calls, and escalations.
Owned SLA, KPI, CSAT, and quality metrics in a high-demand on-demand environment.
Personally handled high-risk escalations and VIP accounts to prevent churn.
Implemented coaching and performance programs to improve first-contact resolution and agent
productivity.
Company industry:
IT Services

Founder & Owner

January 2016 - January 2023

Ba-Wazeer Travel & Tours

Karachi, Pakistan

January 2016 - January 2023

Founded and operated a travel agency serving individual and corporate clients.
Managed business development, vendor negotiations, and end-to-end operations.
Delivered personalized travel solutions with a strong focus on customer satisfaction and repeat
business.
Company industry:
Travel Agency

ERP Consultant / Customer Support Specialist

January 2022 - October 2022

Sowaan – KSA

Riyadh, Saudi Arabia

January 2022 - October 2022

Provided ERP functional and technical support to Saudi corporate clients.
Supported Arabic-speaking users to increase system adoption and satisfaction.
Maintained structured documentation to reduce recurring issues and resolution time.
Company industry:
IT Services

Customer Service

January 2020 - January 2022

Snoonu,

Doha, Qatar

January 2020 - January 2022

Company industry:
Internet & E-commerce

Passport Department In-Charge

January 2013 - January 2019

MutawifPilgrims ofSouth Asia

Mecca, Saudi Arabia

January 2013 - January 2019

Handled passport processing and coordination for Hajj & Umrah pilgrims.
Company industry:
Travel Agency

Restaurant Manager

January 2013 - January 2014

Bombay Delight

Jeddah, Saudi Arabia

January 2013 - January 2014

Managed daily operations, staff, and customer service to ensure smooth performance.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

University ofSindh

January 2024

January 2024

Bachelor's degree, Fine Arts

Pakistan

PIA training center

August 2016

August 2016

Higher diploma, Cabin crew

Pakistan

GPA (percentage): 92%

GPA (percentage): 92%

ط
View attachment

Govt.Monotechnic institute hala

June 2016

June 2016

Bachelor's degree, Diploma of associate engineer

Pakistan

GPA (percentage): 88%

GPA (percentage): 88%

I completed my matriculation

DAE

January 2016

January 2016

Bachelor's degree, associate engineer

Pakistan

College

March 2013

March 2013

Bachelor's degree, Science

Pakistan

GPA (percentage): 88%

GPA (percentage): 88%

i learnd about the art

Skills

Supervisory Control And Data Acquisition
Expert
Supervisory Control And Data Acquisition
Expert
Communications
Expert
Communications
Expert
Trainers
Expert
Trainers
Expert
Customer Care
Expert
Customer Care
Expert
Gymnastics
Expert
Gymnastics
Expert
T&D
Expert
T&D
Expert
customer satisfaction
Expert
customer satisfaction
Expert
communication skills
Expert
communication skills
Expert
Arabic language
Expert
Arabic language
Expert
voice over artist
Expert
voice over artist
Expert
calling
Expert
calling
Expert
Customer Service
Expert
Customer Service
Expert
Data Entry
Expert
Data Entry
Expert
Administration
Expert
Administration
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
FINANCIAL TECHNOLOGY FINTECH
Intermediate
HUBSPOT CRM
Intermediate
HUBSPOT CRM
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
Supervisory Control And Data Acquisition
Expert
Supervisory Control And Data Acquisition
Expert
Communications
Expert
Communications
Expert
Trainers
Expert
Trainers
Expert
Customer Care
Expert
Customer Care
Expert
Gymnastics
Expert
Gymnastics
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Urdu

Native Speaker

Training and Certifications

Certifications
Cabin Crew Basic Training
Training
cabin crew initial course
PIA
Jul 2016

Hobbies and interests

reading,football