Abdullah Zaheer

National Customer Service Manager at Arabian Trading Supplies

• Saudi Arabia - Jeddah
• My current job since June 2005

Lead Ordering, Shipping and billing (OSB) process.
Managing Customer Service Key Parameters
Liaising with all support functions on the agreed service level parameters
Following up on Service Level Agreements execution and Adherence on Monthly/Quarterly basis
Managing Top Ten Key Accounts
Reviewing & updating Regional Availability with Demand planning team
Managing Supply planning team on regional stocks allocaiton & balancing process
Managing Logistics team on Product clearance, dosptach to the regions & warehouse recieving process
Co-leading on Continuous Improvement Projects
Main KPIs:
Case Fill
Order Fill
On Time Delivery
On Time In Full (OTIF)
Ordering Shipping & Billing Adherence
Trade Returns
implementation of Vendor Managed Inventory system for total company.