Total Years of Experience: 19 Years, 5 Months
December 2012
To Present
Customer Service Manager
at Arabic Trader LLC.
Location :
Egypt - Cairo
- Plan the financial target.
- Real Accounts conversion rate.
- Books Shipped conversion rate.
- Controlling the budget.
- Turnover rate.
- Department performance.
- Presenting the required reports.
- Plan and execute the CS objectives.
- Investigate customers' problems.
- Percentage of solved problems.
- Issuing compensations to clients.
- Improve CS levels initiatives.
- Training for the CS team.
- Developing our CS tools.
- Representing the company in exhibitions.
- Plan the new year CS department goals using SMART concept.
- Real Accounts conversion rate.
- Books Shipped conversion rate.
- Controlling the budget.
- Turnover rate.
- Department performance.
- Presenting the required reports.
- Plan and execute the CS objectives.
- Investigate customers' problems.
- Percentage of solved problems.
- Issuing compensations to clients.
- Improve CS levels initiatives.
- Training for the CS team.
- Developing our CS tools.
- Representing the company in exhibitions.
- Plan the new year CS department goals using SMART concept.
January 2011
To Present
Owner
at Private
Location :
Egypt - Cairo
- Forex and Technical Analysis training.
January 2012
To December 2012
Customer Service Team Leader
at Arabic Trader LLC.
Location :
Egypt - Cairo
- Support clients via Emails, Live Chat, and Calls.
- Welcoming clients and support them.
- Open real accounts, follow their documents, and follow funding their accounts.
- shipping our Book to clients.
- Assigning tasks to the team.
- Represent the company in exhibitions.
- Responsible for the Team Quality.
- Responsible for clients problems following.
- Present offer to clients.
- Observing the team.
- Following and make sure from updating data on CRM.
- Preparing Real Accounts report (monthly).
- Preparing Accounts numbers report (monthly).
- Preparing Funds report (monthly).
- Welcoming clients and support them.
- Open real accounts, follow their documents, and follow funding their accounts.
- shipping our Book to clients.
- Assigning tasks to the team.
- Represent the company in exhibitions.
- Responsible for the Team Quality.
- Responsible for clients problems following.
- Present offer to clients.
- Observing the team.
- Following and make sure from updating data on CRM.
- Preparing Real Accounts report (monthly).
- Preparing Accounts numbers report (monthly).
- Preparing Funds report (monthly).
June 2010
To December 2011
Customer Service Executive
at Arabic Trader LLC.
Location :
Egypt - Cairo
- Support clients via Emails, Live Chat, and Calls.
- Welcoming clients and support them.
- Open real accounts, follow their documents, and follow funding their accounts.
- shipping our Book to clients.
- Welcoming clients and support them.
- Open real accounts, follow their documents, and follow funding their accounts.
- shipping our Book to clients.
February 2009
To July 2010
Customer Service - call center - Agent
at linkdotnet
Location :
Egypt - Cairo
- Coordinator between the vendor restaurant and the clients.
- responsible for delivering the orders to the restaurant .
- confirming data and orders with clients.
- dealing with ODR system.
- follow up with clients. (quality control).
- responsible for delivering the orders to the restaurant .
- confirming data and orders with clients.
- dealing with ODR system.
- follow up with clients. (quality control).
February 2008
To March 2009
Admin Assistant
at Al-Fayomi for trading
Location :
Egypt
- I was a contacting link between the customers and sales team
- dealing with customers complains
- reviewing the orders before delivering and after with customers
- reviewing the bills and contracts of sales team with their customers
- responsible for salaries and commissions of sales team
- booking the inventory every month
- responsible for some administration work in case of my head management not available to deal with the case
- dealing with customers complains
- reviewing the orders before delivering and after with customers
- reviewing the bills and contracts of sales team with their customers
- responsible for salaries and commissions of sales team
- booking the inventory every month
- responsible for some administration work in case of my head management not available to deal with the case
October 2007
To February 2008
Sales Representative
at Barclays Bank
Location :
Egypt - Cairo
- collecting customers and corporation data.
- call clients to arrange for meetings.
- responsible for selling the credit card of Barclays Bank.
- responsible for following the client documents.
- call clients to arrange for meetings.
- responsible for selling the credit card of Barclays Bank.
- responsible for following the client documents.
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