Abdullah Samir Abdullah, Customer Service Representative

Abdullah Samir Abdullah

Customer Service Representative

ECCO Outsourcing

Location
Egypt
Education
Bachelor's degree, Social work
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

Customer Service Representative at ECCO Outsourcing
  • Egypt - Cairo
  • My current job since June 2011

 Answer all the customers’ requirements with accuracy method and solve their problems.
 Use the Customer Service skills.
 Commit with the call scenario and use it with the call.
 Commit with the Average Handling Time as per every project.
 Never do any short calls.
 Escalate any issue to the high level.
 Commit with the End User privacy information.
 Commit with the company rules.
 Commit with the schedule Adherence.

Sales person at Bibo's office
  • Egypt - Cairo
  • November 2009 to May 2010

 Received new clothes and organize them by type model.
 Meet the customers, and persuasive them about different types of clothes
 Prepare the customers needs from chosen clothes.
 Finally, make a receipt about the clothes and prices. Then, make a quick check on it.

Education

Bachelor's degree, Social work
  • at Helwan University
  • September 2009

Specialties & Skills