Account Manager Business Development
Amideast
مجموع سنوات الخبرة :14 years, 1 أشهر
• Developed and implemented robust sales strategies, leading to an increase in the visibility of diverse assessment and training services.
• Managed and strengthened relationships with over 14 key accounts, resulting in a 15% boost in repeat business.
• Introduced an enhanced business model for testing that led to a 30% improvement in customer satisfaction and a revenue growth of 20%.
• Drafted and submitted over 80 targeted proposals for specific training and testing needs, generating new business and elevating brand awareness.
• Delivered persuasive presentations to business partners, contributing to an increase in partnership deals.
• Built and sustained valuable relationships with educational institutions, ministry officials, and private-sector clients, achieving growth in market share and revenue.
• Successfully negotiated favorable contract terms, responded to 200+ RFPs, RFIs, and RFQs, and designed tailored solutions, yielding a client satisfaction rate of 95% and a profit margin increase of 28%.
• Managed and developed both new and existing accounts ensuring customer satisfaction and generating new business opportunities.
• Provided comprehensive sales support during both virtual and onsite client meetings, including delivering presentations and demonstrations to showcase how products meet client needs.
• Analyzed and reviewed customer drawings, plans, and documents to create tailored solutions that meet customer requirements.
• Collaborated with internal engineering teams to ensure customer technical requirements were accurately conveyed and implemented.
• Maintained close communication with pre-sales and tech engineering teams during project proposals to ensure client requirements were met.
• Fostered and maintained professional relationships with key suppliers and third- party vendors.
• Managed customer experience activities and addressed complaints reported by VIPs, Enterprises, or SMB accounts, and provided customized solutions per client needs to maintain customer retention.
• Conducted outdoor, Macro, Micro, Nano, and IBS site checks and optimization to resolve complaints related to poor coverage or bad quality services.
• Monitored network KPIs and assured QoS using network monitoring tools.
• Coordinated with other teams to maintain satisfying services to Etisalat clients.
• Prepared daily, weekly, and monthly reports of reported cases and customer experience team performance to the regional director, presenting the performance trends vs. KPIs.
• Closed and resolved 98% of the registered complaints (150 to 180 complaints every month) by providing immediate solutions if possible or linking them to future permanent proposed solutions and supporting them with temporary solutions, taking into consideration the client's eligibility, cost efficiency, and availability of the solutions.
• Managed a team of 3 engineers as a team leader for Dubai and Northern Emirates.
• Conducted IBS (indoor building solutions) mobile coverage checks for hot spot locations in the UAE.
• Analyzed log files using post-processing tools to prepare reports for management.
• Provided recommendations and customized solutions to improve coverage and quality of service, resulting in increased customer satisfaction and retention.
• Investigated problems related to coverage/QoS and network performance issues on IBS and macro sites.
• Provided recommended solutions to address VIP complaints, resulting in increased customer satisfaction.
• Conducted log file analysis and utilized post-processing tools to prepare reports for network optimization and parameter changes to improve QoS.
• Identified worst cells and provided recommendations for improvements, resulting in improved network performance.
• Conducted network benchmarking every quarter to ensure QoS and KPIs met or exceeded standards.
• Integrated and commissioned 100+ new sites (outdoor and indoor) to expand network coverage.
• Tested new features implemented on demo cells before rolling out on a network level to ensure optimal performance.
• Maintained and improved the QoS and KPIs of the operating network to ensure the optimal customer experience.
• Conducted network coverage drive testing (idle/dedicated mode) to investigate issues related to coverage, quality of service (QoS), and network performance for both IBS and Macro sites.
• Analyzed log files, performed post-processing, and prepared high-quality reports to identify and address network issues.
• Conducted network benchmarking every quarter to monitor performance and identify areas for improvement.
Electrical and Electronic Engineer specializing in Telecom Engineering.